Top tips for hassle free check-ins for your clients!

With lots more travellers choosing to book last-minute for their much-awaited break, we know how important it is to them - and to you - that they have a hassle-free experience when checking-in so our MaxiRoom team has put together some top tips to help you achieve just that!

In the latest in our series of helpful guides, available for download here, you can find out more about how to retrieve booking details, payment methods & VCC and how to manage availability. There’s also a handy list of emergency contact numbers for hotel support.

The guide can also help you if you have a client at check-in and can’t find their booking as it gives you a series of steps to follow or contact numbers to use for help.  

Remember that all our bookings can be found in MaxiRoom, our extranet designed exclusively for our hotel partners, and we encourage you to use it as your ‘tool of confidence’!

If you don’t have an account for MaxiRoom, or you need an additional user, please don’t hesitate to contact your Hotelbeds’ representative and don’t forget, you can also request a user just for the bookings section if you want. 

If you have any doubts about a booking, please do contact our hotel support team using the web form available in MaxiRoom. With the MaxiRoom contact web form, you can also choose the appropriate booking sub-reason that matches your query, including registering any ‘no show’ communications.

And finally, due to the on-going volatility being caused by the pandemic, please make sure you keep us informed – through your account manager – about the opening and closing dates of your hotel(s).