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 Why are cybersecurity issues so prevalent in the travel sector?  The tourism industry holds hugely valuable and sensitive data on every traveller, and it is crucial for travel agencies and providers to recognise that cybercriminals are constantly developing advanced techniques to access and steal this information from booking websites, internal systems, servers, and mobile platforms. The rise of online travel booking has created new opportunities for cybercriminals. With the increasing digitalisation of booking processes and the sharing of personal data online, the risk of security threats has also grown. Mobile travel apps, which are widely used by online travel agencies, have become prime targets for threat actors. In the following sections of this article, we will delve into the valuable insights shared by industry leaders such as MasterCard and Citibank regarding the advantages and security measures provided by virtual credit card tools, which were highlighted during our MarketHub Europe event in June. However, let's first examine the potential risks involved in managing, creating, and processing online transactions, the implications for travel providers like yourself, and the role that Hotelbeds plays in this landscape. Security and the Travel Sector: RisksDuring recent industry-leading MarketHub events hosted by our parent company HBX Group, cybersecurity was a key topic of discussion. Attendees had the privilege of hearing from cybersecurity specialists during these events. One of the reasons why cybersecurity risks are so prevalent nowadays, is that a whole ecosystem has developed – forget the eras of ‘one-man hackers’, cybercrime has become ‘CAAS’, cybercrime as a service.   There is a lot of money to be made from cybercrime, and as Christo Butcher, global lead for threat intelligence at NCC Group and Fox-IT, mentioned at our MarketHub Europe event, the travel sector is a low-hanging fruit in the eyes of many cybercriminals.   "It's a highly dynamic sector with multiple stakeholders involved and constantly evolving interactions," Christo pointed out. Social Engineering, as a prevalent method of cybercrime discussed in our article on top cybersecurity threats, is particularly prevalent within the hospitality industry. Social Engineering plays off the nature of the sector, taking advantage of the customer service mindset to manipulate a situation to the benefit of the cybercriminals and at the cost of whichever hospitality business is in their sights. So, what can be done, especially when it comes to digital bookings?   Data Regulation ComplianceData regulation gives more control over personally identifiable information and aims to simplify the ‘regulatory environments’ for international businesses dealing with this sensitive data. UK and EU businesses must operate in compliance with General Data Protection Regulation (GDPR), while the California Consumer Privacy Act (CCPA) is the US equivalent, and the Personal Data Protection Act (PDPA) applies to businesses and data subjects – people – in Asia.   Travel marketers must pay close attention to data handling compliance when executing marketing campaigns and sending enticing offers to customers for bookings. This involves the careful processing, storing, and utilisation of customer databases to ensure everything is handled according to regulations and best practices. Incorporating the core principles and rules of global data protection regulations into your business is critical! These principles include: data minimisation, purpose limitation, storage limitation, accuracy, integrity, and security. Make sure to search for your countries’ relevant data protection regulation to see the most up-to-date rules. Sticking to the strict rules laid down by worldwide data protection regulations helps to:Ensure data accuracyProtects data against unauthorised accessEmpowers people to exercise their rights over their own dataHow is this linked to travel booking?Utilising any form of online booking software encompasses a range of activities falling under the broad scope of 'processing'. This includes collecting, recording, storing, using, and disclosing data through various means such as transmission. From basic contact information to sensitive payment details and personal preferences, every piece of data gathered by travel agencies is subject to stringent data protection regulations. As travel bookers, it’s vital that you’re processing, storing and using data lawfully and transparently. Using online booking systems that adhere to these strict rules not only means that you’re meeting global requirements as a travel provider, and therefore a handler of data, but also ensures the privacy and security of your customers’ data. Using Safe Providers and Booking PlatformsThe use of booking software goes hand in hand with travel providers – even in brick-and-mortar travel provider businesses the booking is completed using an online booking platform.   The majority of websites use SSL encryption to protect any data that’s transmitted between a website and a shopper. HTTPS website security is crucial for building guest trust and securing online transactions.   Those in the hospitality and tourism industry must take proactive steps, including appointing a compliance champion, educating staff, controlling data access, and collaborating with PCI-compliant vendors, to adhere to these standards and protect against data breaches and hefty fines. Surveys say 84% of users would abandon a purchase if data was sent over an insecure connection, and a large majority are concerned about their data being intercepted or misused online.   So, what are the risks involved with online booking platforms, and how can we ensure that bookings made using travel booking software are secure? Christo Butcher, our insightful guest speaker at MarketHub Europe, also spoke about this. Interestingly, though there is potential to hack the booking platform itself, Christo suggested that its ‘much more interesting to focus on the weaker links in the chain: the users.’ In an example where you have users who can log into a booking platform, this account is ‘probably much easier to hack than the platform itself’, and once this is compromised, the hacker effectively becomes the hotelier, or provider, with ‘direct access to all guests and travellers via legitimate communication channels.’ This situation provides hackers with an ideal chance to engage with actual end users in a seemingly authentic manner, serving as a significant force amplifier in the cybercrime domain. By hacking a single account, the potential for profitable scalability is enormous. How can this risk be mitigated? Multi-factor authentication. Managing the risk involved in stolen or hacked passwords is key! MFA (multi-factor authentication, sometimes also called two-factor authentication, helps reduce the chances of stolen credentials. Another key risk is third party security, especially when it comes to travel providers such as Online Travel Agents (OTAs). The issue here, for OTAs, is that income pivots around products which are provided and sold by different suppliers, like airlines, hotels, car rental companies, or travel insurance, just as an example. The combination of this dynamic and changing collection of suppliers, along with the ‘inoperability’ between these businesses – for OTAs – opens a prime environment for hackers. Implement Security Standards for PaymentsThe Payment Card Industry Data Security Standard (PCI DSS) is a crucial industry standard mandated by major credit card companies. It plays a vital role in ensuring the secure processing, storage, and transmission of credit card information. This standard directly impacts every single credit card transaction, emphasising the importance of compliance and adherence to these rules. Should a guest use their credit card to pay for something at a hotel, for example – be it a room reservation, spa treatment or coffee – or a traveller use their credit card to secure a booking with you, PCI DSS applies to that purchase. When it comes to digital booking, the most important factor is that you’re selecting an online travel booking platform that is fully PCI DSS compliant – like the Hotelbeds Booking Engine. But for day-to-day practices that will also ensure that you’re storing and handling data correctly, here’s a few pointers:  Name an owner or champion of PCI DSS compliance within your organisation.Be proactive: teach staff why data security is important and the impact any breach may have.  Protect physical data.Restrict access to payment or personal data to only staff who require this information to do their job. Use individual logins and access codes to systems.Clarify the role vendors play in terms of compliance with data-related standards, and seek PCI DSS compliant partners.Secure online booking data: While you may need a paper copy of a reservation, do not print credit card details of customers from your online systems. Virtual Cards – MarketHub InsightsIn today's travel and tourism industry, it is crucial for businesses to cater to travellers for whom the payment method plays a significant role in their decision-making process. As pointed out by Ana Arjones of Mastercard during our recent MarketHub Europe event hosted by our parent company HBX Group, if the preferred payment method of a customer is not available on a hotel's website, 1 in 4 travellers will choose to take their business elsewhere. In answer to this challenge, virtual credit cards (VCC) are a tokenised version of the physical payment formats used by millions of people, companies and organisations worldwide.   In a booking related environment, many travel providers have API connections to banks, and anytime a booking is created, a one-time VCC, specific to that booking is created. The virtual card is specifically coded for a designated supplier, amount, and in certain cases for travel or hotel bookings, the associated check-in and check-out dates. This ensures that the virtual card cannot be used for unauthorised transactions, even with the same supplier. After the payment is made, the virtual account number is deactivated and cannot be reused. This method of payment not only enhances security but also minimises the risk of fraudulent activity.   Ana Arjones stated that ‘fraud rates on virtual cards are virtually zero’, much lower than the 0.3% rate on regular consumer cards. Which seems like a small figure, but 0.3% of a large volume is a significant number. This is incredibly important when you consider that sales made by travel providers on behalf of hotels is a significant industry, with ‘leisure sales made by travel intermediaries valued at around $500 billion,’ as Ana Arjones again suggested.   Virtual Credit Cards and HotelbedsVirtual credit cards are widely supported and used by many travel product suppliers we partner with at Hotelbeds. Much of our supplier finance management processes hinges on the secure processing of virtual credit card transactions, with an E-Billing system specifically designed for VCC suppliers and the effective, safe management of all VCC payments and transactions.   This means that when you’re confirming a booking using the Hotelbeds Booking Engine, there are layers of security and encryption involved when your customers’ data and payments are being transferred from their bank accounts to the travel product provider. Discover more about the benefits of partnering with Hotelbeds today. 

In recent years, the service and marketing industries have shifted their focus from accommodating Millennials as the 'future generation' to now integrating Gen Z and Gen Alpha. Born from the late 1990s to early 2010s, Gen Z and the children of Millennials, known as Gen Alpha, are already making significant impacts and are considered the true 'travellers of the future'. The industry is set on capturing the attention – and spending power – of these up-and-coming demographics of jetsetters, which makes sense given that Gen Z have risen to represent around one third of the global population. A recent study by the European Travel Commission revealed that younger travellers are more likely to:  Return to, and add more value to, destinations over timeDiscover and actively seek out new, less-’popular’ travel destinationsIncorporate technology into the planning of, and during, their tripsSeek personal cultural experiences, benefits, and contribute to local communities in-destination It should be noted that Gen Z is currently one of the highest spending demographics in the travel sector. Despite not being individually wealthy, their collective spending power heavily contributes to their travel experiences. This generation's strong alignment between their values and consumer behaviors further solidifies their influence in the market.   Let’s take a look at how the ‘travellers of the future’ are changing the landscape of travel and tourism. The impact of younger generations on travel trendsDid you know that Gen Z alone constitutes a spending power of around global spending power of $143 billion (a figure that is only increasing) and accounts for about 40% of all consumers? Or that Millennials and Gen Z consumers will make up 45% of luxury sales by 2025? Digital-native travellersThe upbringing of Gen Z and Gen A in a digital era has resulted in their development during crucial formative years, constantly exposed to evolving and easily accessible technologies. In terms of seeking out assistance from a travel provider, rather than doing things themselves, the likelihood of Gen Z doing so is influenced by various factors. However, among them all, Gen Z tends to prioritize technology integration, easy booking procedures, social environments that encourage connections with fellow guests, interactive communication with service providers, and personalized experiences. In light of Gen Z's ability to meet their own needs through their technological proficiency, it is crucial for travel providers to find ways to engage with this constantly connected generation, such as through Online Travel Agencies (OTAs). How to attract and accommodate ‘digital-native’ travellers:Highlight the benefits of using an agency over an OTA –  in your content, your communications or ads, your website, everywhere.Personalise all communications to the right audience, at the right time. Gen Z want individual experiences; use this to your benefit as a provider who can offer that.Ensure your approach is ‘mobile-first’ - whether it’s marketing or fighting for a spot on the top results in a search engine, what’s important to know is that 80% of Gen Z travellers use smartphones to research and book their travel. Compete with OTAs and be seen.Create engaging online content – you can’t book travel for customers who can’t find your services. Not only do you need to be seen, but younger travellers need to be convinced of why they should use an agency over an OTA. Convenience is everything – but personalisation is a huge motivator for this audience.Embrace technology and digital experiences – incorporate and promote tech-based recommendations, from hotels that offer AI powered air-con and mobile check-in to using a travel booking platform that has flexible payments – like our Booking Engine!  Travel influencersGen Z spends an average of 10.6 hours per day online, making them the most digitally connected generation, and in 2023, around 29% of Gen Zers were inspired to travel to a destination by TikTok. Meanwhile, around 54% of parents say their Gen Alpha child spends up to four hours a day on social media. Many members of Generation Z and Millennials, more than their Gen X counterparts, find travel inspiration predominantly through online platforms. Social media, with its use of hashtags, geotags, and content sharing, provides a convenient way for users to discover and explore various destinations, attractions, and experiences worldwide. Travel businesses and influencers play vital roles in showcasing these destinations through engaging content, essentially serving as virtual tour guides for their audiences. A recent study discovered that approximately 75% of travelers in the UK, US, Australia, China, and Japan utilize social media for travel inspiration. Leading the pack are platforms like TikTok, Instagram, and Pinterest. Interestingly, 48% of travelers end up visiting destinations they stumble upon or are intrigued by on social media.   Notably, during their searches, many users actively seek out new destinations, hidden gems, and unique travel experiences. Research indicates that the largest source of inspiration for young travelers is television, news outlets, or movies at 64%, followed closely by recommendations from friends and family at 47%. These findings highlight the significant impact of social media on the preferences of the younger generation of travelers, surpassing even the influence of personal recommendations.Build a positive online social presence to capture Gen Z travellersAnd considering the prevalence and importance of social media in their travel-making decisions, it’s fair to say that Gen Z – and even Millennials - are travel influencers too.   It is important to note that for every interaction your Gen Z customers have with your customer service, booking, pre-and post-travel experiences, they are highly likely to share their feedback online, whether positive or negative. Therefore, social media plays a crucial role in the success or failure of travel companies. What does your online presence say about you as a travel provider?Are you creating engaging content? Is it the right content for your audience?How do travellers know what value you provide, compared to OTAs?  Are you paying attention to what previous and existing customers say about you or your business?  What do travellers want? Experiential TourismA large proportion of Millennial travellers seek culturally immersive, experiential travel – a chance to ‘get under the skin’ of their destination and create personally fulfilling experiences.   Generation Z is known for seeking unique experiences, and as the first digitally native generation, their travel preferences reflect a technology-first approach from the start of trip planning all the way to sharing experiences during and after their travels.   Most of all, both demographics are proven (find stats) to want and prioritise:  Experiential travel – with a focus on authenticity in-destination.Wellness experiences – from holistic therapies to silent travel, wellness is driven by what wellness means to individual travellers, resulting in demands for bespoke experiences.Cultural and destination immersion  Niche travel – such as agri-tourism, eco-travel, halal travel, adventure travel and more. The Gen Z demographic is increasingly showing a preference for authenticity in destination experiences. This shift towards experiential travel reflects a desire for bespoke, tailor-made travel experiences rather than the traditional 'one-size-fits-all' approach. Building on the cultural immersion focus of Millennials, Gen Z is leading the way in seeking experiences that align with their values. The trend is towards personalized, unique travel experiences that cater to the individual preferences of this generation. From ‘set-jetting’ travel to luxury culinary tourism, solo travel and wellness tourism, such as ‘silent travel’, there’s no denying the fact that as well as being motivated by a desire for self-discovery, cultural immersion, and localised experiences, Gen Z are just as inspired by ‘on-screen’ destinations, social media and a keen social and environmental awareness. In order to appeal to this future-focused generation of travelers, it is important to stay up-to-date on popular culture knowledge and have environmentally friendly recommendations readily available. See our top 2024 travel trends here!  Sustainable Travel for the futureAs evidenced by recent data, sustainable travel is a top priority for Millennials and Generation Z travelers. 82% of Millennials have expressed a strong desire for travel options that are environmentally friendly. Promote sustainable travel options – from hotels that are certified as sustainable (you’ll find these in our Booking Engine – to tours that have reduced their single-use plastic waste.Practice what you preach – many travel companies have signed the Glasgow Declaration on Climate Action in Tourism as signatories, or seek sustainability certification as part of the Sustainable Travel Agencies Certification.  Adopt sustainable practices in your day-to-day – a key example would be to use digital travel brochures.Support local causes – recommend locally owned restaurants, tours and own voices from a portfolio of trustworthy and sustainable travel products – like our Booking Engine!Invest in ‘regenerative’ schemes – much like our adjoining company Hotelbeds is dedicated to planting tens of thousands of trees in the Hotelbeds Forest! Conscious travel is top of the demands list for many younger travellers, from sustainable travel practices and experiences that benefit local communities, to voluntourism and regenerative travel, alongside their undercurrent of desire for unique experiences.Discover more about overtourism, and the importance of promoting sustainable tourism here. The impact on Gen Alpha on modern familial travelThe growing utilization of travel technology and enhancements in travel accessibility across various demographics worldwide have created new opportunities for younger generations to travel more easily and affordably. This shift is transforming the expectations of younger travelers as travel becomes more convenient and economical, especially in regions with advanced travel infrastructures. Given this, Gen A is expected to be the most mobile traveller yet. This not only affects the future travel patterns of Generation A, but also their current impact on modern family travel. In fact, approximately 43% of families with Generation A children are influenced or inspired by them when planning a trip. Although the older generations still play a key role in decision-making due to their ability to book trips, Gen A is actively sharing travel-related content on social media and indirectly influencing family travel decisions. Use this insight to provide experience-led recommendations to families with Gen A children. A high number of families are prioritising inter-generational experiences and the needs of the family over the destination itself. Tech-inspired holidays are ideal for family and intergenerational travel as these experiences are engaging, accessible, sustainable, and memorable. Immersive experiential travel is fun for the whole family no matter the season.  While this is by no means an exhaustive list or overview of the impact of younger generations on travel, travel trends, and even wider traveller behaviour, it's certainly food for thought when you're considering how to attract, appeal and retain these all important travellers of the future.   

 Did you know that around 80% of global travellers have suggested that sustainability is important to them? Or that 6 out of 10 visitors prioritise hotels that are single-use plastic free?  As a travel provider, the responsibility lies in your hands to cater to the growing demand from travelers who are seeking sustainable options, with the aim of reducing their carbon footprint. With more and more travelers aligning their values with their spending habits, it is evident that the industry is moving towards a permanent shift to sustainability.To remain relevant, it’s essential to take into account the consumer trends within the travel industry as a whole, as travellers are increasingly showing a preference for sustainability. This includes a demand for single-use plastic-free hotels, a focus on eco-conscious initiatives in their accommodation choices, and a preference for destinations that prioritise climate change solutions and green investments.So as your travel partner, we’d be remiss not to join those paving the way for travel as a force for good, and assist you in this shift towards sustainability. Make Sustainable Travel Front and CentreSo, how are you able to make sustainability a priority for yourself, and easily accessible for travellers, with Hotelbeds?With our range of travel booking tools and products, our strong commitment to sustainability as a business, and our continuous focus on empowering both travel providers and travellers themselves with opportunities that cater to their specific needs, we strive to provide the best possible travel experience for all.Let’s take a look at how we’re helping you to help your clients travel sustainably. Sustainable Hotels ProgrammeWe have our Sustainable Hotels Programme (formerly our Green Hotels Programme) offered in line with our parent company, HBX Group.Since its beginnings in 2020 our Sustainable Hotels Programme has continued to grow, from offering 15,000 to around 40,000 sustainable hotels, and a recent Accor campaign that Hotelbeds, also under HBX Group, boosted the single-use plastic free hotels we’re able to offer from 500 to 5000.The Sustainable Hotels Programme was established to provide hotels worldwide with a platform to demonstrate their commitment to transforming travel, catering to the growing importance of conscious travel choices for consumers, and facilitating the integration of sustainable options into the booking process for our registered partners.This leads us onto our next point... The ‘Sustainable Hotels’ Filter in our Booking Travel PlatformOf course, travellers need more than just a ticked box to be assured that their choices are wholly sustainable.Enter in, sustainability: certified.One of the fastest ways for our registered travel partners to access, identify, and promote our collection of sustainable hotels is by using the ‘Sustainable Hotels’ filter in our Booking Engine.Hotels are only shown in our ‘Sustainable Hotels’ filter in our travel booking platform, if they have sustainable certification – provided by industry-leading organisations such as the World Tourism and Trade Council (WTTC) and the Global Sustainable Tourism Council (GSTC).You can read more about hotel certifications here.By selecting 'Sustainable Hotels' in our Booking Engine, you and your clients can have peace of mind knowing that the hotels and resorts recommended are accredited with the highest levels of sustainability.Considering that travellers are seeking authenticity more and more, it’s important that as their travel booker you’re able to offer trustworthy and approved sustainable options. Not only for ultimate peace of mind, but also to maximise that customer-agent relationship that we know is so important for you and your business.Not signed up yet? Sign up and start taking advantage of our 40,000 sustainable hotels! Personalised Travel BrochuresImagine this: You are a valued member of the Hotelbeds network. With access to a vast array of hotels, experiences, car rental, and transfer services, as well as the expertise of our local and global professionals, all conveniently available to you.What’s next?Well, now you have your portfolio of sustainable hotels, you can promote them in a way that suits your clients best.How? By personalising your own travel brochure.The Star Brochure is considered our flagship product, encompassing everything essential for travel providers: destination inspiration, trend-focused articles, extensive hotel and resort listings, instant booking capabilities, and customisable options for individual client needs.It's important to have a diverse portfolio of sustainable options for travellers, but it's equally important to present these travel options in a way that is both accessible and inspiring. The Star Brochure makes it simple for clients to make the right choice and say 'yes' to that perfect stay.With our customisable travel brochure you can:  Choose to include existing content or create your own articles, welcome messages and moreAdd your own branding and logos to stand out from the crowdBook your clients’ dream trip right from the Star Brochure itself  Share your travel brochure quickly and easily Furthermore, thanks to seamless integration with our travel booking platform, the Booking Engine, you have the opportunity to offer your clients additional trip-enhancing products such as experiences and mobility solutions. This not only enhances their travel experience but also increases your revenue potential. Additionally, the Star Brochure includes convenient 'Best For' categories that are strategically placed throughout the brochure, making it simple to find the ideal hotel for each client's unique needs.Hotel Comparison in the Booking EngineOnce you and your client have found suitable sustainable options for their needs, it might be tricky for them to narrow down their choices.  Luckily, our Hotel Comparison Tool in the Booking Engine makes this simple.Simply select the sustainable hotel options that have caught your clients’ eye, and hit the ‘Compare’ button in our booking platform. It’s that easy. Our Booking Engine allows you to compare up to four hotels at the time of booking, offering a quick glance at each list of facilities to help your client make the decision. Our Exclusive CampaignsWe believe that offering timely, incentivising, and seasonal campaigns is a crucial aspect of being a good partner. Our mission is to provide the best travel products to our partners in a way that excites and delights their clients. Therefore, it is only natural that we run these types of campaigns to meet your needs.  Our campaigns are not solely driven by trends, but also serve as a crucial platform to showcase valuable and sought-after products that keep you, as agents, ahead in the travel industry.  This includes promoting sustainable options, exemplified in our recent Single-Use Plastic-Free campaign.This campaign was specifically designed to offer travel providers enhanced access to the sustainability certified hotels we previously mentioned. It features only the top recommended hotels and resorts from our Sustainable Hotels Programme.We’ve seen huge success with our sustainably focused campaigns and are dedicated to constantly improving our offering of eco-conscious options. Last year, our campaign with Accor increased the number of hotels and resorts registered as single-use plastic free from 500 to 5000.Read more about why travel providers should offer single-use plastic free hotels here.Of course, our campaigns are only available to our valued partners, so sign up today to begin benefitting from targeted and seasonal campaigns to help you uplift your bookings. So there you have it. While this is a few of the key ways that as a travel parter we make it easy for you to offer sustainable options to travellers, you’ll only be able to ascertain the true value of providing greener alternatives to your clients once you begin!  Start catering to the demands of today’s traveller and focus on bringing sustainablility to the forefront of your promotion, and if you haven’t already, sign up to access a global portfolio of sustainable hotel options.