6 Frequently Asked Questions about Hotelbeds Partner Portal

Having access to our Partner Portal (previously called MaxiRoom) is the first step on your journey to boost bookings and maximise revenue with Hotelbeds. With plenty of features available for your convenience, our platform streamlines your daily operations and management.  
 

The Partner Portal has many advantages, from independently managing your inventory and bookings to monitoring connectivity with your channel manager, setting up offers, and accessing your financial information. 
 

With the objective of accelerating your learning process so that you get the most out of our platform, we’ve created the Hotel Help Centre. This article will give you a sneak peek into some of the most frequently asked questions about the extranet. Solve your main doubts below, and visit the Help Center to learn more about our advanced extranet and to find quick videos about our platform and information about our products and services. 

How to update rate plans and availability?  

Here are some key details to help you understand your Hotelbeds inventory:
 

• Remember that every time you create a new room, you must include them in a rate plan in order for them to be distributed. To do this, link each room to any of your rates. 
   
• How can you update your availability? Go to the ‘Inventory’ section > Click on ‘Edit Availability’ > Make your changes > Save the changes, while making sure to apply them to the correct number of Available Rooms and Release days.  
   
• How can you update your rates? Go to the ‘Inventory’ section > Click on ‘Edit Prices’ > Make your changes > Save the changes, while making sure to apply them to the correct number of Available Rooms and Release days. 
   
• How can you create a new rate plan? Go to the ‘Inventory’ section > Click on ‘Rate List’ > Click on ‘Add new rate’ > Fill your new rate details. If you don't see the 'Add new rate' button or want to create a new rate plan type not found on the page, please contact your Contract Manager. 
   

These are just a few examples of the main doubts you can find resolved on the ‘Inventory’ section of the Help Centre. Learn more here about how to create new rooms and how to add them to your rate plans, as well as to get a better understanding of our variety of rate plans and room capacities. Also, here you can download this visual guide to get started with the Partner Portal.
 

Do you manage your inventory via a Channel Manager or a Property Management System (PMS)? We have you covered on this too! Visit this page if you work with a Channel Manager, or this one if you do it with a PMS.  
 

How to contact Hotelbeds for Partner Portal-related queries?    

There are several ways to get in touch with our Hotelbeds support team if you can't find the answer to your questions in the Help Centre.  
 

• For general queries: Send us a ticket via the Hotel Support Form, which you will find in the Partner Portal’s platform. Simply click the icon (person with a headset) on the right side of the menu. 
   
• For specific queries: Go to the Partner Portal and click on ‘Contact’, located in the footer. This is where you will find the Hotelbeds contact information you need for financial issues, contractual queries, business optimisation, and other general queries and integration issues.  

Update hotel content in Hotelbeds' Partner Portal

You can seamlessly upload all hotel-related content to the extranet to ensure that it accurately showcases what your property has to offer. Whether you need help uploading high-resolution images or updating hotel information, room details, or hotel services, this section of the Help Centre has the right answers to all your queries.    

Partner Portal's two-factor authentication: what do you need to know?  

At Hotelbeds, we take security very seriously, which is why we've proactively implemented security measures to protect your Partner Portal account. The two-factor authentication implementation means that every time you access the Partner Portal, you’ll need to enter a one-time code (OTC), which will be sent via email.  
 

This is what you should consider:  
 

• How long will the code be valid? You’ll have 10 minutes to access the platform once you’ve received the code via email. To generate another one, please log in again to the Partner Portal.   
   
• What to do if the one-time code doesn’t work? Try logging in again to receive a new one-time code. If the code still doesn't work, please ensure that ‘maxiroom@hotelbeds.com’ is whitelisted by adding it to your address book.   
   
• What to do if you haven’t received the one-time code? Make sure that ‘maxiroom@hotelbeds.com’ is whitelisted and not in the spam folder. Also, if you need further assistance, please contact your Contract Manager.  

Find out more about the two-factor authentication.
 

What payment methods are available at Hotelbeds?  

VCC Payments

One of the payment methods offered by Hotelbeds is Virtual Credit Card (VCC). In order to properly operate with it, this is what you need to know:  
 

• A VCC will be issued for each booking you receive. To find your card details, visit the Partner Portal’s 'Bookings' section, search for that specific booking, and click on the reference number to see your VCC’s details. From then on, you can introduce it in your Point of Sales Terminal and charge it.   
   
• Several factors can cause your VCC to be declined or experience any issues. Make sure to check the VCC activation date, charge the VCC as per the contract currency and charge net amounts. Also, remember that one VCC is created per booking’s total amount (not per room), and your VCC will always be automatically updated in case of booking amount modification. To report further issues, send us a ticket via the Hotel Support Form, as explained previously.    
   

• Once your booking has been charged and the invoice is set in your system, you’ll need to send us an invoice via email or via e-billing.    

  Ecobill is our electronic invoicing platform, accessible via our Partner Portal. Besides, for the VCC payment method, a valid tax invoice is mandatory in certain countries. Find out more about Hotelbeds invoicing entities, which countries need a valid tax invoice and how to invoice via Ecobill in this section.  
   

Wire Payments

Bank transfer is Hotelbeds' second payment method. If you wish to operate this way, this is what you need to know:
 

• In order to get paid, you'll need to send your invoice. By default, suppliers should invoice Hotelbeds for each booking right after the check-out date via our electronic invoicing system called e-billing, available on the Supplier Finance Web. 
   
• If you need to send the invoice via email or post, you can do so by opening a ticket, and our Finance team will provide you with detailed information.  
   
• Bank transfers are scheduled twice a month. However, the first condition is to upload or send the invoice.    

To learn more about how to update your bank details, invoice via e-billing and Hotelbeds’ invoicing entities by country, please refer to this section.   

What campaigns and offers are available to you?  

Our offers and campaigns contribute to increasing your property's visibility and bookings. As a result of this exposure, you can attract new guests, enhance brand recognition, and boost your hotel's revenue.    
 

You can choose from a variety of options: 
 

• Available offers to create your custom promotion: Last Minute, Opaque, Long Stay, Early Booking and Free Nights are just a few of the available options. Click here to find a detailed explanation of each one, as well as how to set them up.   
   
• Monthly promotions: Each month, we release 3 new offers specifically designed to attract guests and increase bookings. You can find these campaigns on your Portal Partner account home page.  
  
  To join any of these campaigns, simply click on the ‘Join Campaign’ button > Select the dates of stay and booking window > Add it to your rate plans > Define your own conditions and combine them with other offers already loaded. 
   
• Global and Regional Marketing campaigns: We run several global and regional campaigns throughout the year to connect you with wholesale and retail customers not accessible via traditional B2C channels. Some examples of campaigns include New Year, Black Friday, Early Booking Summer, long-haul campaigns, and other campaigns to promote specific territories, such as China. 
    
  Campaigns are published on your Partner Portal home page, and you can join them by clicking on the campaign, setting dates of stay and booking window, and adding it to your rate plan.  

These are a few common questions we've noticed hoteliers have about the Partner Extranet. We hope we have clarified some of them, and if you have any further questions, don't hesitate to visit our Hotel Help Centre.
 

We aim to constantly update this page, so you always have the latest information available. Besides, you’ll find access to several helpful resources for a seamless quick start with the Partner Portal, as well as valuable content about our Hotelbeds' offering and travel industry insights. Take a look!