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This year we launched SelfSeT’, a self-service toolkit to help clients resolve their most common queries in the fastest and most convenient way possible.&nbsp;

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As part of this initiative in the summer time we launched a Livechat feature and a chatbot called Bedsy. Hopefully you are using those already? 

By automatically responding to clients’ queries Bedsy is able to save valuable time for clients and maximise the efficiency of Hotelbeds’ Contact Centres. Equally Livechat means our Contact Centre agents are instantly accessible to our clients and thus can handle customers’ enquiries quicker.

More recently we have introduced new functionalities that allow you to modify bookings easily. This includes to:

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	Add nights or remove nights
	Change passenger names
	Send a special request to the hotel
	And even modify an open booking where some, but not all, of the services have yet been consumed. 


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To learn more about how SelfSeT can help your business contact your Hotelbeds account manager today! 


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Are you saving time with our enhanced booking modification tools?

We very pleased to confirm that recently we entered into a strategic partnership with&nbsp;Rosewood Hotel Group.

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As part of the deal Rosewood gains access to our 60,000+ travel trade buyers from more than 140 source markets worldwide, including tour operators, airlines, points redemption programs and retail travel agencies.

Meanwhile our clients gain access to preferential rates and availability across the 41 properties that form Rosewood’s portfolio in 19 countries, including in t North America, the Caribbean/Atlantic, Europe, the Middle East and Asia.

Rosewood is made up of three brands: the ultra-luxury Rosewood Hotels &amp; Resorts® in North America, Caribbean/Atlantic, Europe, the Middle East and Asia; the upper-upscale New World Hotels &amp; Resorts® in China and Southeast Asia; and KHOS™, a dynamic global business lifestyle hotel brand.

Our portfolio of 60,000+ travel trade buyers offers Rosewood access to incremental, high value bookings from non-domestic markets that typically book further in advance, pay more per room, stay for longer, cancel less and spend more in the destination.

Rosewood will distribute hotel rooms through both the Hotelbeds brand and our retail travel agent channel, which operates under the Bedsonline brand – all united under one contract.

Talking about the news, Jorge Cortés, Global Sourcing Director at Hotelbeds, commented: “Rosewood Hotel Group has become a leading international luxury hotel and resort owner-operator globally thanks to its ambitious expansion and growing presence in the global luxury hospitality arena. 

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“So I am certain that our 60,000 travel trade clients – all of whom will offer Rosewood mostly international, high value guests – will be very excited to gain access to special rates and availability from across Rosewood’s portfolio.”

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Whilst Benjamin Banh, Vice President Field Sales and Marketing, added: “Rosewood Hotel Group’s strategic partnership with Hotelbeds gives us access to an extensive travel trade distribution network worldwide, expanding our reach to more non-domestic and high-value guests once international travel recovers. 

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“This complements well our efforts to build on Rosewood’s strong base of long-stay and corporate guests, and to capture accommodation demand from domestic travellers. We continue on a steady path of growth in the world’s most evocative destinations, and we look forward to working with Hotelbeds to grow incremental bookings.”


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Hotelbeds and Rosewood Hotel Group sign strategic partnership 

Recently we announced a new strategic agreement with Magnuson Hotels, the fast growing global franchise alternative brand.

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This agreement provides Magnuson with access to our high-value distribution network of more than 60,000 travel trade buyers including tour operators, retail travel agents, airlines and loyalty programs across more than 140 source markets worldwide.

Meanwhile our portfolio of travel buyers offers Magnuson – when the full recovery begins – incremental, high value bookings from non-domestic markets that typically book further in advance, pay more per room, cancel less and spend more at the property.

What does this mean for our clients? Access to preferential rates and availability from across Magnuson Hotels' portfolio including the Magnuson Grand, Magnuson Hotel, M Star Hotel, and an exclusive By Magnuson Worldwide collection brands.

Magnuson will distribute its hotel rooms through both our main channels: wholesale distribution under the 'Hotelbeds' brand and the retail channel, Bedsonline, that exclusively caters to retail travel agents.

Talking about the news, Mark Redmond, Head of Global Chains at Hotelbeds,&nbsp;commented: “We are delighted to partner with one of the biggest independent global chains in the world. With the travel restrictions easing off and the focus now shifting to 2021 bookings, our portfolio of 60,000 travel trade buying partners will allow Magnuson to access more non-domestic, high-value guests from across the world at profitable margins and focus on doing what they do best: providing guests with great value.”

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Whilst Thomas Magnuson, CEO at Magnuson Hotels,&nbsp;added:&nbsp;“Through the alliance with Hotelbeds we have access to a leading and strategically important B2B distribution network, including both wholesale and the equally important retail distribution worldwide through Bedsonline. While Magnuson has become a dominant force in serving non-leisure business segments, we look forward to working with Hotelbeds to grow our overall bookings even further via high-value reservations from non-domestic guests once international travel demand picks back up again.”

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To find out more information speak with your usual Hotelbeds contact today. 


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Magnuson Hotels partners with Hotelbeds  

This year we are using Black Friday – and many similar days around the world such as China Single’s Day and ‘Buen Fin’ in Mexico – to fuel the recovery of your business!

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We’ve been working hard to put together exclusive offers with discounts of up to 60% for arrivals up until the end of 2021. 

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In fact, over 6,000 hotels have joined the promotion, including: Hilton, Accor, Hyatt, Marriott, Oyo, Best Western, Four Seasons, Barcelo, Melia, Be Live, IHG,&nbsp; Carlton, Radisson, and Wyndham, among others.

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Just as importantly in the current context, we´ve made sure to include flexible rates to provide travellers with complete peace-of-mind.

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Spanning from the Americas to Europe, plus the Middle-East and Asia-Pacific, the plan is as follows:


	In the&nbsp;Americas, the campaign will cover from November the 9th&nbsp;to December the 1st.
	In&nbsp;Mexico&nbsp;the campaign will be known as&nbsp;‘Buen Fin’ or ‘Buena Semana’&nbsp;but covering the same booking period as the rest of the Americas.
	In Europe, the Middle East, Africa, and Asia-Pacific&nbsp;the campaign will start the 23rd&nbsp;of November and it will last until December the 6th.
	In&nbsp;China, Malaysia, and Singapore&nbsp;the campaign will be from November the 4th&nbsp;to the 18th, and it will be promoted as the&nbsp;‘Single’s Day’&nbsp;campaign.


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Speaking about the campaign, our Sales Director León Herce said: “Over the last few years the Black Friday phenomenon has extended beyond the shores of the United States and this year we wanted to ensure that no market was left behind as part of our drive to fuel the recovery of our travel partners everywhere. 

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“With this campaign we hope to inspire our partners’ clients – the end travelers – to go on the holidays they’ve been dreaming of and to reunite with their families and friends with the certainty that the rates are flexible.”

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To find out more information contact your usual Hotelbeds representative today!


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Are you ready for Black Friday?

Recently we signed an exclusive deal with the Aruba Tourism Authority, the official Destination Marketing and Management Organization (DMMO) for the beautiful Caribbean island of Aruba.

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As a result of this deal we have been busy contracting special deals – just for your customers only – on both accommodation and activities in Aruba right up until August 2021. 

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Confirming the news, Edward Malone, North America Director at Aruba Tourism Authority&nbsp;commented: &nbsp;“The Aruba Tourism Authority is pleased to continue our long-term partnership with Hotelbeds in activating high-impact marketing initiatives with travel trade partners. 

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“As we maneuver the challenges of COVID-19, our focus is to drive consumer demand while emphasizing the safety and health of travelers to Aruba – as well as showcasing the quality vacation experience that visitors deserve and can look forward to. 

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“While we understand that not everyone is ready to travel yet, we also recognize the need for recovery. Travel planning, supporting the travel agent community, and bouncing back to delivering high-value bookings for hotels and attractions is crucial.”

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Leveraging the company’s technology, booking platform, and relationships with hoteliers and travel trade buyers globally, Hotelbeds has to date already worked with over 50 tourism boards from around the world.

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To find out more about deals for your customers to visit Aruba, speak with your Hotelbeds account manager today. 


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Special promotional rates and exclusive deals for Aruba

We are very excited to let you know that we can now offer your customers access to booking a cruise and diversify your revenues further!

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That’s right, we now have over 30 directly bookable cruise lines available for your customers.

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How does this work? We’re making this available via an API through our Beyond the Bed portfolio, which also includes transfers, activities, theme parks, multi-day tours and car rental.

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The API has come about as a result of our recently announced partnership with TravelTek, one of the world's leading travel technology providers.

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To find out more about how your customers can book a cruise speak with your Hotelbeds contact today. 


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Diversify your revenues with cruise holidays

Yes that’s right, we are pleased to announce that we have signed a preferential agreement with leading hotel chain Ascott.

This means that’s Ascott’s 160 properties around the world – including Ascott The Residence, The Crest Collection, Somerset, Citadines, lyf by Ascott and Citadines Connect –&nbsp; are all now available to you at preferential rates and availability when booking via Hotelbeds. 

With both serviced residence units and hotel rooms&nbsp;in Asia Pacific, Europe, the Middle East, Africa, and the USA, there is almost certainly a hotel to fit any journey your customers might be taking. 

Speaking about our partnership, Doreen Tan, Vice President, Sales &amp; Distribution at The&nbsp;Ascott Limited, stated: “Guests appreciate our award-winning hospitality as well as the comfort, privacy and value we provide through our spacious apartments with separate living areas, bedrooms and well-equipped kitchens. 

“Ascott continues to place the well-being of our guests as a priority and guests can have peace of mind when staying with us. We look forward to welcoming these guests through our doors.”

To learn more about this and other exclusive content we have available just for you and your customers speak with your usual Hotelbeds contact today!


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Book preferential rates at Ascott hotels globally 

If you have travellers that are concerned about sustainability issues when searching for their next hotel booking, then we have a solution for you.

To fulfil this need we have now launched something called The Green Hotels Programme, that allows you to show your customers which hotels are certified as sustainable in the search process. 

Already over 15,000 hotel properties are now easily identifiable via a new green filter that includes details of certifications and offer tags.

To certify these properties as sustainable, we’ve partnered with global sustainability certification companies to identify fully certified hotel properties following the criteria of the Global Sustainable Tourism Council (GSTC) for hotels.

The criteria are organized around four main themes: effective sustainability planning, maximizing social and economic benefits for the local community,&nbsp;enhancing cultural heritage, and reducing negative impacts on the environment.

To find out how you can increase your sales conversion rates by offering travellers a green choice, speak with your Hotelbeds contact today.


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Does environmental impact worry your customers when booking?

Are you looking to give your customers access to services from the leading provider of transfers, local expert assistance and experiences in Mexico and the Dominican Republic? 

Recently we have announced a new preferred provider agreement with Nexus Tours.

Nexus Tours has an extensive portfolio of shared, private and luxury transfer services from all airports and ports, over 5,000 excursions and world-class customer service.

Additionally Hotelbeds clients will have access to NexusTours’ recently launched Concierge Service, which enriches the traveller experience in-destination through a personalized service of local experts that supports travellers from before their arrival and throughout their stay.

Discussing the partnership, Rubén Gutiérrez, President Sunwing Destinations Services at Nexustours&nbsp;said: “As&nbsp;two companies with innovation in our DNA we have taken advantage of the current situation to adapt to the new needs and expectations of travelers. This agreement allows us to continue to lead the market, uniting technological and distribution capabilities with the ‘human touch’ of our local experts in order to provide a unique and personalized experience to our shared clients."

To discover more information about this and other in-destination services Hotelbeds can offer to your customers contact us today. 

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Strategic partnership with leading DMC, Nexus Tours

As a direct response to the spread of COVID-19 and the terrible impact it has had on our sector, earlier this year we launched our very own Safe2Stay distribution filter category – which allows you to list details about your property’s health &amp; safety prevention measures and official certifications.

We are now very pleased to confirm that over 60,000 of you around the world are already displaying information about your property via the Safe2Stay filter, and that this number is growing rapidly!

Providing people with assurance about safety whilst travelling is a top priority right now for the whole industry and the filter works by grouping together both hotel chains’ certifications and the certifications and protocols issued by public authorities, tourism boards or other Institutions.

Additionally we are also working hard to ensure that measures are being taken with our supplier partners across all product lines, including transfers and activities.

All of you working with Hotelbeds that have created your own COVID-19 health and safety protocols are eligible to include information in the filter category and hotels partners can do so directly via MaxiRoom, Hotelbeds’ partner extranet.

Global health and safety certifications from hotel chain partners such as Accor, Radisson, Hyatt and RIU Hotels and Resorts, as well as organizations such as the American Hotel &amp; Lodging Association and Turismo de Portugal, are displayed in the Safe2Stay filter category alongside those of many other companies and institutions.

To find out more information speak with your normal Hotelbeds contact today!


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Over 60,000 hotels now using Safe2Stay!

Recently we announced a new strategic agreement with Choice Hotels International, one of the world’s largest lodging franchisors, that recognizes Hotelbeds as a&nbsp;Preferred Wholesaler. 

This means that you will gain exclusive access to the best rates and deals at participating Choice Hotels locations worldwide!

Commenting on the news, Robert McDowell, Chief Commercial Officer at Choice Hotels said:&nbsp;“We are very excited to expand our long-standing relationship with Hotelbeds Group through this strategic agreement. It not only provides incremental revenue stream opportunities and international exposure for our U.S. franchisees, but also strengthens confidence in Hotelbeds’ valuable wholesale distribution model. Choice Hotels is committed to maintaining rate integrity across all channels, while working to reduce the cost of distribution for franchisees. We believe this agreement improves our ability to achieve this long term, especially in key international source markets.”

And Mark Redmond, our Head of Global Chains, added: “We are delighted to strengthen our relationship with Choice Hotels and grow our mutual business together.&nbsp; This will be a strong relationship delivering special rates and availability across the Choice Hotel portfolio to our 60,000 plus travel distribution clients, while giving Choice Hotels access to a higher-margin, non-domestic niche segment of the travel market.”

Watch this space for more news about exclusive deals with the world’s leading hotel chains. 


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Preferred Wholesaler agreement gives you exclusive access to Choice Hotels

As part of our commitment to innovate continually and provide you with the best possible technology solutions, we have recently appointed Simon Matthews as Global Director for Technology &amp; Product Management.

Simon joins us from GVC Holdings, where he was Chief Technology Officer (CTO), developing end-to-end technology stacks for sports betting brands, including Ladbrokes Coral Group.

He will take on a newly combined role leading both the Technology and the Product Management areas of Hotelbeds, as well as becoming a member of our Executive Committee.

His career spans more than two decades and includes the roles of Head of Software Engineering for Sky and CTO for Cerillion Technologies, a company specialising in enterprise on-premise, mobile, and SaaS software for multiple sectors including telecommunications, media, energy, and financial services.

Commenting on the news our Managing Director, Carlos Muñoz, stated: "It gives me great pleasure to confirm that Simon Matthews will be joining us as our Global Director for Technology &amp; Product Management. Both areas have always been at the heart of our company thanks to our expertise in driving innovation, improving efficiency and developing leading edge platforms and processes that have contributed to Hotelbeds becoming the world’s leading bedbank.

“As we continue to respond to the impact of COVID-19 on the travel industry, getting used to operating in a much more competitive market-place than ever before, it is vital that we invest in cutting edge Technology &amp; Product Management to lead the way,&nbsp;and Simon’s considerable experience in a variety of leading technology roles made him the perfect candidate.”

Whilst Simon himself&nbsp;added: "It’s a real honour to be joining Hotelbeds to lead the Technology and Product Management areas. Together with my new team I look forward to delivering even greater value to all our partners everywhere in this currently challenging environment and help them recover as fast as possible. We´ll be able to achieve that by driving forward relentlessly to become more competitive, efficient and even more innovative.”

To find out more about our approach to innovation speak with your usual Hotelbeds contact today!


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