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Safe2Stay is a distribution filter category that consolidates and displays in the booking process the different COVID-19 health and safety protocols and certifications that travel industry companies, tourism boards and lobby groups have recently created.

The Safe2Stay category covers both accommodation and providers of services such as transfers, activities, theme parks and car rental. All products with a listing in the category will feature a Safe2Stay badge in the booking engine along with details of what this means outlined in a glossary compiling all protocols in one reference point.

All partners working with Hotelbeds that have created their own COVID-19 health and safety protocols are eligible to include their information in the filter category and hotels partners can do so directly via MaxiRoom, Hotelbeds’ partner extranet. &nbsp;

Global health and safety certifications from hotel chain partners such as Accor, Radisson, Hyatt and RIU Hotels and Resorts, as well as organizations such as the American Hotel &amp; Lodging Association and Turismo de Portugal, will be displayed in the Safe2Stay filter category alongside those of many other companies and institutions.

This category will be visible as a filter on the Hotelbeds and Bedsonline booking engines and the same information will be made available to all of Hotelbeds’ API clients to configure into their own systems.

Tobias Thibaut, Risk, Compliance, Internal Audit &amp; Sustainability Director at Hotelbeds, said: “Today more than ever, we need to focus on the safety and wellbeing of guests during the COVID-19 pandemic. When it becomes available in a few weeks our ‘Safe2Stay’ filter category will be very valuable for our clients when reserving a hotel for their customers or other ancillary products by giving them greater confidence and thus helping the tourism sector recover more quickly.

“As there are already many different standards and certification processes out there, it is important to bring them together under one category and for the information to be easily displayed in the booking process. We encourage all our supplier partners out there who have introduced their own standards or who are adhering to third party standards to input the details in MaxiRoom right away to gain the Safe2Stay badge”

This news follows the recent announcement that Hotelbeds has backed the World Travel &amp; Tourism Council’s ‘Safe Travels’ initiative and is working towards making this available in Hotelbeds’ distribution process. Safe Travels creates global recovery protocols – including for hotels – for the COVID-19 pandemic, with the help of industry associations, health experts and governments.


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Hotelbeds to launch ‘Safe2Stay’ to support industry recovery

Hotelbeds has developed an automated WhatsApp and a Facebook Messenger service to enable partners to receive the latest updates on operational issues related to COVID-19.

Examples of information available via the WhatsApp and Facebook Messenger services include:


	Details of the global force majeure that Hotelbeds has put in place for all bookings worldwide (with some exceptions) until April 30.
	Lists of destinations that have been closed by local governments, along with details of how pre-existing bookings for those markets are being proactively cancelled.
	Information on how to cancel and modify bookings via the Hotelbeds website.
	Reference copies of official update emails sent to partners over the last few weeks.
	Plus Q&amp;As to answer the most common questions asked by partners




By subscribing to the services Hotelbeds partners can ask questions via an interactive menu with automated responses, request responses from the operations teams, and subscribe for further updates.

The information available in both the WhatsApp and Facebook Messenger service complements the comprehensive information available from the dedicated COVID-19 operational website created by Hotelbeds in mid-March and updated daily since.


Gareth Matthews, Marketing &amp; Communications Director of Hotelbeds, comments: “Up-to-the-minute operational updates on COVID-19 are essential to both our clients and hotel partners during these challenging times.

“We quickly developed our COVID-19 dedicated website resource for partners but were keen to go further by allowing people to also access information via convenient channels like WhatsApp and Facebook Messenger – I´d like to thank the team for developing this in record time.

“To all our clients and hotel partners out there I´d just like to say that we recognise that these are very tough times. But we want you to know that we will be with you all the way, right now and then when you and your customers and guests are ready to go again.

“Over the coming weeks and months we´ll be announcing further actions that we´ll be taking to fulfill this promise.”

Clients looking for the full weblinks to register for the services can find them here.


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Hotelbeds launches innovative COVID-19 updates via WhatsApp and Facebook Messenger

This depends on the scenario:


	In cases where travel is restricted and force majeure applies for domestic and international, for example in Italy, then you should send a list of the affected bookings to Hotelsupport.
	For cases where travel is not restricted, you should provide a same standard alternative room and if the end traveller decides they do not want to travel, a cancellation free of charge should be offered.
	Finally, in the cases where you are not providing a same standard alternative or not providing an alternative at all, and if the end traveller still wants to travel, Hotelbeds will relocate the traveller and if there are any extra costs we will apply a deduction to your hotel (only for cases where Force Majeure is not applying)



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