FILTER BY TAGS

Black Friday

Hotelier

Wholesale

As technology evolves, so do travellers. The days of relentless hustle, logging extra work hours and meticulously calculating leave just to tick off a list of travel destinations are gradually fading. A quiet revolution, Joy of Missing Out (JOMO), is reshaping the travel industry.&nbsp;Named a top trend for 2025 by several leading travel companies, including in our Hotelbeds' Travel Trend Guide for Hotels, JOMO travel is the mindset of intentionally missing the 'top 10' spots and instead savouring meaningful, often unscripted, experiences. Think sipping coffee while listening to a cafe owner’s stories, hiking for a few days with no network connection, or spending an entire day in a hotel bed, guilt-free.&nbsp;For hoteliers, this shift is more than a passing trend. It's a golden opportunity to deepen guest satisfaction and build loyalty in this new landscape.&nbsp;And this guide will help you understand the JOMO phenomenon and how you can adapt and thrive in this new era of intentional travel.&nbsp;What’s JOMO in Travel?While the concept of slow travel has been around for years, JOMO represents its modern, wellness-forward evolution. It’s a conscious shift away from fast-paced, FOMO-driven itineraries toward deeper, more intentional experiences.&nbsp;Instead of chasing bucket lists, travellers are opting for offbeat destinations, travelling in shoulder or off-seasons, and skipping the crowds and chaos. The appeal lies in the absence of urgency and in the joy that comes from presence.&nbsp;JOMO naturally aligns with today’s leading hospitality trends:&nbsp;Sustainable travel and support for local communities&nbsp;Wellness-focused stays for mental and physical health&nbsp;Digital detoxing to reduce screen time and stress&nbsp;A preference for nature tourism and minimalist lifestyles&nbsp;Experiential travel that fosters real connection&nbsp;According to Expedia’s Unpack ‘25 Travel Trends, 62% of travellers say JOMO travel reduces stress and anxiety, and nearly 50% believe it helps deepen relationships with loved ones.&nbsp;Why JOMO travel matters more than ever?According to Hilton’s 2025 Trends Report, over 20% of travellers are embracing 'soft travel' — a style rooted in spontaneity, ease, and simplicity. This aligns perfectly with JOMO values: slowing down, disconnecting from digital noise, and moving through the world with intention.&nbsp;For hotels, understanding and adapting to evolving traveller preferences is essential to staying ahead. Today’s guests aren’t just booking rooms to crash after sightseeing. They’re seeking destinations where nature, wellness and sustainability are integral to the experience and not just as optional add-ons.&nbsp;The data backs this shift. One in five global travellers are leaning into “Hurkle-Durkling” — a Scottish term for staying in bed all day, highlighting the growing desire for genuine rest while on holiday. In the same report, 1 in 4 leisure travellers intend to travel more mindfully in 2025.&nbsp;Sustainability is also front and centre. A recent Booking.com report reveals that 93% of travellers want to make more eco-conscious choices, with over half aware of their impact on local communities and the environment.&nbsp;Preferences of JOMO travellersSilent tripsTravellers are looking to disconnect from the digital world and reconnect with themselves—literally turning off their devices in exchange for the sounds of nature. Expedia’s research shows that 87% of travellers want to spend more time in nature, and silent trips align perfectly with this preference. Offer guided nature walks, birdwatching, or forest bathing to foster a deeper connection with the environment.All-inclusive staysConvenience continues to be a key driver of traveller satisfaction, especially among younger audiences. According to Hotels.com, there has been a 60% increase in travellers filtering by "all-inclusive" options. From Gen Z to older millennials, more people are seeking seamless stays where food, experiences, and hotel amenities are bundled as per their travel purpose. This allows for a stress-free experience where guests can truly switch off.Laid-back luxury travelToday’s travellers are redefining what luxury looks like. Instead of grand lobbies and ultra-formal service, they’re gravitating toward laid-back, boutique properties that prioritise design, comfort, and authenticity. If you are a smaller hotel, feature natural materials, local products, and a personal touch. Offer regional luxury that feels more lived-in than showy.Digital detox packagesIn response to digital fatigue, many travellers are actively limiting screen time during their trips. The 2025 Hilton Trends Report reveals that 27% of adults plan to reduce social media use on holiday, with younger generations particularly motivated to disconnect. You can respond to this appeal by offering screen-free zones, no-WiFi rooms, and wellness-focused experiences that support digital detoxing.Regenerative and sustainable tourismNot just sustainability, travellers are seeking regenerative travel experiences that leave a positive impact. Whether it’s supporting local artisans, contributing to conservation efforts, or staying at properties that give back to the community, these people want their money to do good.&nbsp;Promote and implement eco-initiatives like reducing plastic, supporting nonprofits, and partnering on sustainability conferences. Offer real-time dashboards to track energy, water, and carbon impact. Highlight bike rentals, EV charging, and zero-waste amenities, and clearly communicate all efforts across booking platforms and in-room materials.Wellness toursWellness is no longer a niche; it's foundational to the way people travel. Properties that invest in robust wellness offerings are seeing high returns on guest satisfaction and loyalty. Outdoor wellness programs such as full moon beach yoga, forest walks, and sunrise meditation sessions are on the rise. Provide a diverse wellness menu with yoga, guided meditation, a 24-hour fitness gym, aromatherapy, or spa experiences.&nbsp;&nbsp;Actionable tips for hoteliersAs travellers seek presence over pressure, hoteliers can adapt their offerings to meet the growing demand for restoration, mindfulness, and purpose-driven stays.Integrate with natureLet nature in with indoor plants, natural textures, and abundant natural light to enhance guest wellbeing.Position your property as a peaceful retreat by incorporating outdoor relaxation areas, such as rooftop gardens or forest-view terraces.Create spaces for stillnessDesignate areas like libraries, meditation rooms, and garden lounges as digital-free quiet zones.Use calming design elements such as soft lighting, minimalistic decor, and neutral colours to encourage relaxation.Promote these as sanctuaries for solitude, reflection, and mindfulness.Develop intimate settingsInvest in boutique-style accommodations, private villas, or standalone suites that offer quiet and exclusivity.Introduce features like private dining, in-room wellness treatments, and on-call concierge services.Mindful designUse neutral tones, natural materials, and uncluttered layouts to promote tranquillity.Create open-air lounges, meditation pavilions, or spa-inspired bathrooms to support mindfulness.Focus on design that encourages slow living and sensory awareness.Marketing strategiesShift campaign messaging from just luxury to emotional well-being, purpose, and restoration.Collaborate with influencers focused on slow travel, sustainability, and mental health.Embrace hotel upselling strategies to build all-inclusive stays.&nbsp;Conclusion: Ready to embrace JOMO travel?By adopting the JOMO travel style, hotels can create spaces that foster presence over pressure, simplicity over excess, and quality over quantity.&nbsp;If your property is already prioritising these elements, you're on the right path. And if not, now is the time to evolve. Want to dive deeper into what 2025 has in store for hospitality? Download our full 2025 Travel Trends Report below and explore the key insights shaping tomorrow’s travellers.&nbsp;Not yet working with us? Register your property today and get access to over 60,000 travel distributors, including 50,000 travel agencies and 3,500 tour operators, as well as airlines, affiliates, and other businesses. Let’s create guest experiences that are not only unforgettable but also aligned with the mindful future of tourism.&nbsp;Register your property

jomo-travel-trend-hotels.jpg

The Rise of JOMO in Travel: What All Hoteliers Should Know

Dusit Hotels &amp; Resorts, a globally recognised hospitality brand known for its Thai-inspired graciousness, has built a strong and productive partnership with Hotelbeds (part of HBX Group), focused on enhancing digital distribution and tapping into global leisure demand.&nbsp;This success story explores the collaboration’s objectives, key challenges, strategic direction, and the results of working with one of the world’s leading B2B travel platforms.About the hotelDusit Hotels &amp; Resorts, the flagship brand of Dusit International, operates more than 290 properties in 18 countries across four continents. With a proud heritage rooted in Thai hospitality, the group combines local authenticity with global standards across its hotels and resorts.&nbsp;Founded in 1949 with the opening of the Princess Hotel in Bangkok, Dusit was among the pioneers of modern hospitality in Thailand. The brand continued to lead with innovations such as launching the nation’s first Thai-operated resort in 1987. Today, it continues to evolve, blending tradition and modernity to offer enriching experiences to travellers worldwide.&nbsp;Previous situation and challengesLike many established hotel brands, Dusit Hotels faced the challenge of modernising its approach to leisure distribution. While working with a variety of partners across business segments, the distribution strategy lacked the agility and integration needed to compete in a fast-moving, digital-first environment.&nbsp;As Nichlas Maratos, Head of Commercial at Dusit Hotels &amp; Resorts and company representative at HBX Group’s MarketHub Asia summit in 2025, explains:&nbsp;‘Our challenge – or opportunity – for the last many years has been moving distribution into a more digital, connected environment.’&nbsp;&nbsp;Dusit needed a platform that would provide scalability, technical connectivity, and access to diversified source markets – all without adding complexity to their operations.Choosing HotelbedsHotelbeds emerged as the ideal partner to meet Dusit’s evolving needs. Hotelbeds' extensive global network and advanced technology infrastructure offered a solution that could support long-term digital transformation.&nbsp;‘We partner with different companies for different parts of the business,’ said Maratos, ‘but we see Hotelbeds as being able to deliver unique opportunities in terms of the breadth of the market they can cover.’&nbsp;Beyond market access, working closely with teams across the organisation, Dusit benefits from a partnership built on collaboration, trust, and shared ambition.&nbsp;‘We work with many people within the organisation, at many different layers, to help us deliver on what we need for our business,’ Maratos pointed out. ‘For me, it’s very much about synergy and collaboration that gets us to the right results.’&nbsp;The outcomesThrough its collaboration with Hotelbeds, Dusit Hotels has significantly advanced its digital distribution strategy.&nbsp;Hotelbeds has played a pivotal role in enabling this transition, offering not only technology and reach but also a high degree of collaboration. The relationship has allowed both sides to continuously identify new opportunities while addressing challenges proactively.&nbsp;As Maratos put it:&nbsp;‘It’s never an easy process to move distribution to a different space. But we have a very collaborative working relationship, and we’re constantly surfacing opportunities and challenges on each side that we’re able to solve together.’&nbsp;The partnership has delivered tangible results, but more importantly, it has laid the groundwork for scalable, future-focused growth in a rapidly changing travel environment.&nbsp;Key highlights of the partnership’s results include:&nbsp;Direct connectivity currently covers 39 Dusit hotels globally, with more properties expected to be added in 2025.&nbsp;Room nights production grew 103% year-on-year (YTD April 2025), demonstrating a significant uplift in business volume.&nbsp;Booking creation increased by 95% year-on-year (as of May 2025), reflecting strong demand generation and effective distribution via Hotelbeds’ network.&nbsp;Why work with Hotelbeds?Hotelbeds, part of the wider HBX Group ecosystem, is a global leader in B2B TravelTech and distribution. It helps partners tap into previously inaccessible demand through a suite of tailored solutions and a powerful, connected network.&nbsp;Access to over 60,000 travel distributors: Including 50,000 travel agencies and 3,500 tour operators, as well as airlines, loyalty programmes, affiliates, among others.&nbsp;Global reach in more than 190 source markets: Whether you're looking to attract long-haul travellers or boost local bookings, Hotelbeds helps you connect with the markets that matter most.&nbsp;No competition with your direct channel: Hotelbeds distributes exclusively to B2B partners, supporting rather than undermining direct strategies.&nbsp;Effortless visibility: From positioning to promotion, Hotelbeds ensures your property gains exposure where it matters most.&nbsp;Interested? Become our partner today and discover how we can boost your property’s success.&nbsp;Register your property

dusit-hotels-resort-hotelbeds-partnership.jpg

Dusit Hotels & Hotelbeds – A Strong Partnership Consolidated Thanks to B2B Distribution

&nbsp;In the highly competitive travel industry, working with a partner who is proven to open new avenues of revenue generation and who provides comprehensive travel products and tailored support is essential when seeking to increase market share for any travel business.&nbsp;In this success story, we identify how tiket.com, a leading Online Travel Agent based in Indonesia, was able to expand into new international markets and capture increased customer demand thanks to a strategic partnership with Hotelbeds.&nbsp;About tiket.comEstablished in 2011, tiket.com is a leading Online Travel Agent (OTA) based in Indonesia. Becoming an affiliated company of Blibli in 2017 and a consolidating subsidiary in 2021, tiket.com has quickly positioned itself as one of the largest and comprehensive OTAs in its market.&nbsp;tiket.com offers a range of travel products to both domestic and international travellers, including flights, trains, accommodation, event ticketing, car rental and other essential travel experience products through both web and mobile booking platforms.&nbsp;The Challenge: What did tiket.com need from this partnership?Cisyelya Bunyamin, SVP of Accommodation for tiket.com and representative for our valuable partner at HBX Group’s MarketHub Asia summit in 2025, suggested that one of the main challenges for tiket.com in 2018 was its desire to expand to other global markets, outside of its established domestic market within Indonesia: ‘Our mission is to expand our markets globally, to global markets rather than just domestic market.’&nbsp;Bunyamin confirmed the global reach of Hotelbeds as a primary benefit to tiket.com: ‘By partnering with Hotelbeds, it helps us to [get] access to your global inventories, and at the same time will then help us also to be able to offer a wider range of products to our customers.’&nbsp;Therefore, the goal for tiket.com was to increase its revenue generation, capture more demand, and increase its positioning within the competitive global OTA sector.&nbsp;&nbsp;The Solution: How was Hotelbeds able to help?tiket.com’s partnership with Hotelbeds began in late 2018, and since then, both entities have benefited from a profitable, successful and strategic partnership. tiket.com has increased its expansion into international markets, and Hotelbeds has been able to deepen its relationship with a pioneering OTA in Indonesia.&nbsp;As a solution to tiket.com’s primary challenge of expansion into international markets was the global inventories that became available to them.&nbsp;Curated as a result of decades in the industry, our expansive travel product portfolio enabled tiket.com to not only access this wide range of travel products to offer and sell to their customers, but also empowered them to diversify the scope of their offering. In doing so, tiket.com were more readily able to capture increased demand, especially within international markets, due to streamlined access to a global inventory.&nbsp;Speaking with us, Cisyelya Bunyamin also suggested a key differentiator of Hotelbeds to other entities within the TravelTech sector was also the valuable pricing plans and rates our destination and sourcing experts can negotiate, and the consequent competitiveness this offered tiket.com as they expanded into new markets.&nbsp;This was a crucial factor for ticket.com when evaluating which partner would provide the most advantageous relationship and improve upon their current positioning. As Bunyamin suggested, ‘For us it's very crucial to be able to partner with a wholesaler that has a very deep pricing and rate plan, to help us improve our overall competitiveness.’&nbsp;Through streamlined API integration, tiket.com have been able to offer a wide range of accommodation options to a broader spectrum of customers. Fulfilling more demand with varying products from affordable stays, resort-type hotels, to apartments and villas, as well as other valuable travel experience products.&nbsp;This comprehensive experience, for their customers, ‘is something that there's no way we can do on our own in such a short time’, according to Bunyamin.&nbsp;&nbsp;The Outcome: Why was Hotelbeds the right choice?tiket.com has been able to significantly increase their market positioning both domestically and in the international markets they’ve been empowered to capture by accessing Hotelbeds’ global inventories.&nbsp;Owing also to the combination of tiket.com’s reputation as a leading OTA in their own market and our dedicated sourcing experts, tiket.com has seen notable increase in their own competitiveness.&nbsp;Benefiting from highly competitive, often exclusive rates, expertly negotiated by our experienced sourcing teams with on-the-ground, local knowledge, tiket.com has been able to increase their presence within international markets, which at the beginning of their partnership with us were inaccessible.&nbsp;Reliable access to real-time pricing through our API integrations has also helped tiket.com ensure their competitiveness even in times of flux, and empowered their growth within a relatively short time frame.&nbsp;But access to a global portfolio and seamless API integration is not the whole picture, and tiket.com also appreciated the mutually beneficial and supportive working relationship that both parties have been able to foster over the years. A key factor of this partnership, Bunyamin revealed, is the support received from the commercial and product teams, alongside the numerous API specialists at Hotelbeds.&nbsp;Dedicated and proactive guidance from a specialist Technical Account Manager ensured that any technical issues that arose were dealt with effectively, without unnecessary delays, alongside post-sales support, customer service, and customised strategic guidance from an expert Strategic Account Manager.&nbsp;&nbsp;Why Partner with Hotelbeds?In addition to offering travel businesses crucial opportunities to expand, as demonstrated in the profitable partnership with tiket.com, we offer a wide range of tailor-made solutions to travel businesses across the varying sectors.&nbsp;As part of the wider HBX Group ecosystem – a leading provider of TravelTech and expert B2B travel solutions – Hotelbeds offers long-standing experience in the B2B travel sector as a major travel distribution and wholesale partner connecting the fragmented industry into a cohesive network.&nbsp;It’s our mission to empower choice for our partners and travellers worldwide:&nbsp;Presence in 170+ countries worldwide – with 250,000+ hotels and 23,000+ in-destination experiences, global transfer route coverage and car hire.Access to dedicated Account Managers, whose goal is your growth.1000 sourcing and destination experts, negotiating vital rates and availabilities.Seamless API integrations tailored to your business needs.Intelligent campaigns – to assist in the capture of seasonal demand.&nbsp;Take your business even further with Hotelbeds.&nbsp;&nbsp;Sign up today to see how we can optimise your success in the ever-evolving world of travel.&nbsp;

BNR_WEB_HEADER_2200X5004.jpg

tiket.com strategic partnership hotelbeds

Strategic Partnership: How tiket.com and Hotelbeds Achieved Profitable Global Expansion

&nbsp;The last few years have dramatically shaped traveller behaviours and preferences, with many of today’s travellers actively seeking more enriched in-destination experiences which we’ve previously reported on in our travel trends predictions, such as culinary tourism (54%), exploring natural landscapes (49%) and immersing themselves in the local culture (44%).&nbsp;It’s clear however, that whether they are seeking the next solar eclipse, dark skies to marvel at, or are plotting hiking routes for new destinations, today's travellers are firmly leaping into the great outdoors.&nbsp;So, what is nature tourism, and what does today’s adventurous traveller look like?What is nature tourism?Nature-based tourism, according to the Centre for the Promotion of Imports from developing countries (CBI) is defined as “responsible travel to experience natural areas and their landscape, flora, and fauna, protecting the environment and improving the quality of life of locals.”&nbsp;Popular excursions include star-bathing in dark sky parks, chasing the Aurora Borealis, heading to the beach to see marine life, or mountaineering to soak in natural hot springs, ‘cool-cationing’ in some of the Northern Hemisphere’s most breathtaking locations, to venturing out into the wildernesses around the world from the comfort of a guided tour. But travel is personal, and so how travellers choose to get out and about is as wide and varied as how many travel experiences exist.&nbsp;Around 34% of global travellers report a growing interest in nature-based tourism, and 29% expressed interest in nature-based adventure. Many of these travellers will go to great lengths to witness natural phenomena, and aren’t shy of spending to do so. In fact, Future Market Insights forecasts that the global adventure tourism industry is expected to grow at 16.2% per year until 2033, potentially making it worth around $1.5 trillion. This, combined with the current demand for sustainable, nature-based experiences for today’s traveller, makes nature tourism a travel trend worth paying attention to.&nbsp;5 Key Nature Travel Trends to Consider‘Noctourism’ and astrotourism: travellers are looking skywardsThe industry is seeing a global rise in astrotourism: experiences such as stargazing, star bathing, and chasing the Northern Lights. 61% of travellers, according to recent Skift and Expedia reports, suggest that seeing the sky lit up by the Aurora Borealis is their most sought-after phenomenon, and this is set to be one of the must-see moments for many in 2025 and beyond.&nbsp;In fact, SkyScanner has reported that around 44% of 25-34-year-olds are interested in using astronomy to determine their next trip in 2025, whether that’s seeking the next solar eclipse, chasing the Aurora Borealis, or simply staying somewhere with wide expanses of uninhibited natural sky.&nbsp;The recent solar eclipses generated huge travel demand, with millions of people travelling to see this solar event. Recent findings from Skift showed that search interest within the US, for example, surged to four times its usual amount for ‘totality destinations’, while international bookings were up 133%.&nbsp;Elsewhere in hospitality, hotels and resorts in remote, light pollution-free areas, perfect for star-bathing, stargazing and seeing the Northern Lights – such as Iceland, for instance – are enhancing guest experiences by offering unique hospitality features and services. This can include additional wake-up calls, in case the Northern Lights occur late at night, on-site observatories, and complimentary snow suits. This is the kind of experience guests will remember and pay extra for!&nbsp;Nature and adventure Travel: digital nomads and ‘soft’ adventure-enjoyersProfessional meets personal for adventure-seeking digital nomadsNotably, there has also been a notable rise in digital nomads, remote workers, and entrepreneurs all actively seeking outdoor-based travel experiences, chasing adventure in between office hours.&nbsp;PassportCard Nomads recently discovered that 82% of digital nomads are seeking adventurous and culturally immersive travel experiences, eager to go beyond just sightseeing. These modern workers have been altering the way that travel integrates with work for years now, but they’re going one step further and changing the face of adventure travel too.&nbsp;For an increasing number of digital nomads and remote workers, travel is not simply seeking a refuge or fog-clearing shake from being behind the screen. These ‘modern adventurers’ are combining professional ambitions with the thrill of frontier-chasing, and travel is a way to blend rejuvenation and personal growth for a growing number of digital nomads.&nbsp;‘Soft’ Adventure vs Frontier ChasersAs a contrast to ‘frontier travel’, one of the newest buzzwords in travel is ‘soft adventure’.&nbsp;Fuelled by the ever-increasing demand for mindful, meaningful travel and unique experiences, ‘soft adventure’ consists of travel which prioritises comfort and pleasure over extreme thrills; experience-led travel which often combines an explorative itinerary with leisure or wellness activities.&nbsp;This is by no means a small segment of the adventure travel or nature tourism market, either. Activities like hiking, cycling and wildlife watching represent the largest share of tourism opportunities, accounting for around 60% - 80% of the market according to Tourism Economies. Not only this, but the soft adventure sub-trend is estimated to capture around 72% of the market share in 2025! We anticipate this trend of travellers seeking accessible exploration will only become more prevalent, representing a key opportunity for savvy professionals in the industry with an expansive portfolio of experiences that can accommodate this broader definition of adventure travel.&nbsp;&nbsp;Cool-cationing: the escape to colder destinationsTravellers are looking to shake off the heat of rising global temperatures, are discovering how ‘traditionally’ cold-weather destinations are great all year round, and are seeking alternative locations for a refreshing dip in summer.&nbsp;Instead of seeking warmer climates during the hotter months, global travellers are seeking experiences in destinations with cooler climates, while also trying to travel more sustainably.&nbsp;In fact, recent studies from Booking.com report that around 42% of UK travellers would prefer to use their trips as a chance to experience cooler destinations rather than heading to more traditionally common international destinations.&nbsp;Searches for ‘cooler holidays’ have surged by over 300% in some cases, with destinations seeking spikes in popularity including those within Northern Europe and the Arctic, with trips to the Arctic rising a staggering 235% from 2022 to 2023 (as reported by Skift.) Notably, this upswing in demand for these destinations also intersects with the demand for nature tourism, with many travellers seeking active, nature-based itineraries.&nbsp;For travellers looking to get out there, fjord cruises, hiking in the Nordic countryside, and Arctic expeditions offer unforgettable ways to embrace nature’s raw beauty.Natural phenomena and hands-on immersionThe evolution and increasing demand for natural experiences reflect the growing desire for authenticity and immersive experiences that the industry has seen across the board.&nbsp;Of course, the scope of nature tourism is broad, and often there is a valuable intersection between enjoyment of natural phenomena and sustainable, authentic experiences which benefit the host region or country, as well as fulfil the traveller.&nbsp;Whether travellers want to lean into the educational aspect, common within adventure travel, with hands-on learning experiences in the ‘field’ with experts, conservation efforts, regenerative experiences, or simply get up close and personal with the natural landscape, this demand hinges on one thing: meaningful connection.&nbsp;To offer incentivising experiences and secure bookings, it’s key that you understand the why of a traveller’s experience, what they want from it, and how you can fulfil that.&nbsp;Here are a few key in-destination experiences which are proving popular for today’s traveller:Solar and lunar eclipses: demonstrated with the 133% increase in international bookings to see the recent 2024 solar eclipse in the US.Seeing/tracking the Northern Lights in Norway, Canada, and Finland.Active volcanic eruptions: such as in Iceland or Hawaii.Wildlife migrations: the Great Migration in the Serengeti, or penguin gatherings in Australia, for example.Conservation efforts: such as joining expert marine biologists or tracking endangered species with ecologists.Expertly led tours and guides: with a focus on local voices to ensure authenticity and benefits to the local economy.&nbsp;&nbsp;Luxury travellers: high-end sustainabilityAccording to Virtuoso, 74% of luxury travellers would be willing to pay more to travel responsibly, especially if it’s clear how the money will be used. In fact, luxury travellers are re-prioritising their travel experiences and choosing positive-impact tourism in their destination of choice - a method of travelling which leaves a place in a better state than how it was found - over the ‘traditional’ understanding of luxury.&nbsp;The ‘fusion’ of nature travel experiences and high-end hospitality is a sector poised for significant growth and expansion, as travellers move away from five-star hotels towards meaningful, connected travel experiences and options such as off-grid accommodations, solar-powered retreats and green construction materials.&nbsp;It’s also worth noting that today’s luxury traveller is much more likely to be younger. According to recent studies, the average age of travellers on private jets is 38, and while the 'Baby Boomer' generation still constitutes a large portion of the luxury segment, Millennial travellers spend an estimated $200 million on travel annually and make up 50% of the global market share.&nbsp;&nbsp;Younger travellers are those proven to want to, and are happy to pay for, travel as a priority compared to other generations, and the 'new luxury' traveller, as found by a recent McKinsey study, found that the 'aspiring' luxury traveller is growing in spending power. This younger demographic has been found to spend around $84 billion on luxury travel annually - more than any other cohort.&nbsp;These travellers may not have what is considered 'very high' or 'high' worth individually, and their earnings might not be the same as those in the ultra-wealthy segment. But factors like the growing wealth in China, for example, are contributing to a much leaner segment of the luxury travel industry who are younger and willing to spend a larger portion of their salaries on travel experiences.&nbsp;So, factoring what today’s younger travellers want into your recommendations when considering luxury is key, and this, of course, is sustainability.&nbsp;This is a unique position for both traveller and industry, given that in many cases, high-end travellers are in a position where they can support conservation efforts in the destinations they visit. To facilitate and leverage this, many existing and newly established luxury travel experience providers are offering unique experiences, creating their own conservation efforts which travellers can support, or donate to local efforts.&nbsp;For example, since the opening of the Phinda Private Game Reserve in South Africa, cheetahs have been successfully re-established, demonstrating the real-world impact that the luxury segment can have on conservation.&nbsp;&nbsp;How can Travel Distributors Leverage Nature Tourism?The increasing popularity of nature-based travel presents a significant opportunity for travel businesses currently offering travel products for this traveller type, or are wanting to broaden their appeal to this growing segment.&nbsp;Understanding the current and future demands of this traveller is key to success, and the four key sub-trends within nature travel we’ve discussed offer an introduction to the types of demands this traveller segment is making of the industry.&nbsp;Book a room with a viewAround 80% of travellers, according to recent studies, would prefer to stay in a location that offers a ‘prime viewing spot’ for natural phenomena such as the northern lights, and for geological phenomena like volcanoes, geysers, and hot springs. That’s not a decision-making factor to overlook.&nbsp;Offer seasonal experiencesWith Hotelbeds, you can offer seasonal deals and opportunities to clients to maximise your appeal to travellers no matter their destination, increasing the likelihood of securing those all-important sales.&nbsp;What’s more, Hotelbeds partners receive exclusive access to specially negotiated offers thanks to our expert sourcing and destination teams, neatly packaged in our global and regional campaigns.&nbsp;Understand your clients’ demands and offer accordinglyHowever, in an era where personalised offers are so vital for the consumer journey, success hinges on meeting this audience where they are – and that requires offering the right products at the right price, at the right time in a way that makes sense for that traveller or audience.&nbsp;As Hotelbeds, part of HBX Group, a leading travel ecosystem player in the B2B space, this is where we specialise, offering intuitive and innovative TravelTech solutions which reduce friction from the end-to-end travel experience, both for the end traveller and for travel industry professionals all around the world.&nbsp;An expansive global portfolio allows you to meet and exceed the needs of even more travellers in your ideal market – including 23,000+ in-destination experiences to better accommodate experience-first travel.Easy access to travel products with competitive, preferred conditions, exclusive availabilities, and differentiated rates as a result of our expert sourcing and destination teams.Sustainable Choices – our Sustainable Hotels Programme offers 40,000 options for eco-conscious travellers, including 5500+ single-use plastic-free accommodations.Our fast, intuitive API solutions mean you can take advantage of seamless distribution across even more booking touchpoints.Intelligent data-driven campaigns offer you the right price on travel products throughout the year, letting you capture and generate demand.A powerful online travel booking platform lets our web-based partners work and earn at speed, with complex algorithms, intuitive searches, and integrated revenue-boosting tools.Expert business insights to ensure you’re capitalising on every opportunity for growth, as well as competitor analysis, sales recommendations and sales optimisation.&nbsp;Sign up to join the Hotelbeds network today&nbsp;&nbsp;

HB-Trends-Nature-web-banner-2200x500.jpg

nature tourism adventure travel hotelbeds

Travel Trends: Nature Tourism and the Evolution of the Adventurous Traveller

Inclusive travel is more than a trend. It’s a redefinition of what it means to truly welcome every guest. Hotels can join in by creating spaces and experiences that cater to all travellers — think features like smart room controls, activity recommendations for people with physical disabilities, or trained staff who are aware of diverse needs. These thoughtful touches show that your hotel values inclusivity, which in turn attracts guests.What are inclusivity and accessibility in the tourism industry?Inclusivity and accessibility in the tourism industry refer to making travel experiences welcoming, safe, and enjoyable for everyone, regardless of their background, physical abilities, age, gender, or other personal circumstances.The importance of inclusive and accessible travelNot everyone experiences travel the same way.&nbsp;Expedia’s Journeys for All report sheds light on the travel experiences of four underserved communities: Black travellers, Latino travellers, LGBTQIA+ travellers, and travellers with disabilities. Some key statistics from the report include:&nbsp;More than 80% of travellers from underserved communities prioritise destinations where they feel safe and welcome.&nbsp;Nearly half of them feel their identity restricts their travel options.&nbsp;Only 15% of underserved travellers feel well-represented in travel ads.&nbsp;68% would like to have advanced accessibility filters when booking online.&nbsp;For these travellers to have a smoother experience, inclusive and accessible travel needs to be more widespread in hotels, tours, and transportation.&nbsp;Increased accessibility benefits not only travellers, but also businesses. In fact, in 2025, UN Tourism called accessible travel a “game changer for improving mid- and low-season performance.” Indeed, an inclusive, accessible hotel attracts a wider range of loyal guests, while also strengthening your brand reputation.&nbsp;Making your hotel an inclusive place: 7 key areas to focus onTo create a hotel that’s welcoming for everyone, you may need to make some modifications to your property, invest in staff training, and explore partnerships with diverse travel partners. Here are the key areas to look at:Improving your hotel’s accessibilityConsider different types of accessibility in tourism. For example, physical accessibility supports guests with mobility challenges, and sensory accessibility helps travellers with hearing and visual impairments.&nbsp;Then, look for ways to improve your hotel’s rooms, common areas, and services. These include:&nbsp;Making sure there are ramps and lifts, or at least rooms on the ground floor&nbsp;Placing warning buttons, phones, and sockets at a height that wheelchair users or travellers with reduced mobility can reach&nbsp;Keeping hallways and corridors obstacle-free&nbsp;Offering leaflets written in braille for visually impaired guests&nbsp;Using bright, visual fire alarms and alarm clocks to make your hotel hearing accessible&nbsp;Assisting upon arrival, including help with luggage and check-in for guests with mobility or sensory impairmentsTraining your staff on inclusive practicesFor your hotel to attract diverse travellers, your staff needs to be aware of the challenges faced by different groups and how to address them. This is best done through professional training programmes, such as:&nbsp;Cultural sensitivity training: Staff learn about respecting dietary needs, cultural preferences, and communication styles of guests from different backgrounds.&nbsp;LGBT inclusion training: Programmes like Travel Proud by Booking.com familiarise customer-facing staff with the challenges faced by LGBT travellers.&nbsp;Accessibility training: Staff learn how to support travellers with disabilities or specific accessibility needs. A good example is The Accessible Group’s Inclusion Training, which offers role-specific guidance for all hotel staff, including housekeepers, receptionists, and marketers.&nbsp;&nbsp;Creating an inclusive work environmentA truly inclusive hotel embraces diversity, equity, and inclusion from within. Make sure all your employees feel valued and supported, and aren’t discriminated against based on their race, gender identity, sexual orientation, religion, age, disability, or background. This means hiring people from diverse backgrounds, offering equal opportunities for everyone, and gathering feedback from employees.Representing diversity in your marketingIn Expedia’s Journeys for All report, 70% of the underserved travellers said they would be more likely to plan trips when they see people they relate to in travel ads. It may be time to reassess your marketing initiatives. Do your website, social media, and promotional material reflect the diversity of the guests you want to attract? Or does it focus on a single demographic?&nbsp;Here, you’d want to represent diverse guests without reinforcing stereotypes or appearing inauthentic. Since this is a delicate balance, consulting hotel marketing experts will be a good idea.&nbsp;Personalising guest experienceAI and hyper-personalisation techniques can help make your hotel more inclusive. Here are some examples of how:&nbsp;Use a Customer Relationship Management (CRM) system: This will allow you to gather data from guests’ bookings, room and service preferences, and satisfaction surveys. You can then filter this data to identify recurring needs, which could be anything from wheelchair-accessible rooms to braille menus.&nbsp;Make tailored recommendations: You can use AI and machine learning to suggest meal options for vegetarian or vegan guests, recommend accessible travel activities to travellers who use a wheelchair, or create personalised loyalty programmes. These are only some examples.&nbsp;Consider voice-activated assistance and chatbots: Voice assistants can read out hotel information, services, or menus, while also helping guests control the room without moving around. This makes the hotel more accessible for low-vision guests and travellers with reduced mobility. As for chatbots, they can be helpful for guests with hearing impairments, as the output is usually text-based. International guests who don’t speak your language would also appreciate this feature, as chatbots can answer in different languages.&nbsp;Working with inclusive travel partnersAs the experiential tourism trend suggests, travellers want to connect with a destination and a culture instead of just ticking off tourist attractions. Your hotel can help guests find the best experiences through a wide range of partners, including travel agencies and tour operators. If you’re welcoming diverse guests, you’ll want to make sure these partners are inclusive and offer accessible experiences. For example, for nature travel activities, this could mean working with tour operators that offer wheelchair-friendly trails.&nbsp;You can connect with these travel partners on Hotelbeds — we have 50,000 travel agencies and 3,500 tour operators, including companies that prioritise inclusivity and accessibility.&nbsp;Updating your facilities, services, and reviews regularlyTravellers will want to research in advance to make sure they’re welcome in a specific destination or hotel. And this is no easy task.&nbsp;Recent reports suggest that finding information is difficult for diverse travellers. To be exact, 73% of Black travellers, 74% of Latino travellers, 71% of LGBTQIA+ travellers, and 67% of travellers with disabilities said finding travel information should be easier.&nbsp;Make sure your website includes detailed information about all your features, such as wheelchair-accessible hotel rooms, pet-friendly policies, and dietary requirements. You’ll also want to show reviews from diverse guests to build trust and make travellers’ research easier.&nbsp;Next steps for inclusive hospitalityEvery traveller deserves to feel safe, welcome, and cared for. By prioritising accessibility and inclusion in your hotel, you’d be doing your part. And your hotel would benefit from it in many ways — new guests, more travel partners, and an increased reputation.&nbsp;Hotelbeds makes it easier to reach inclusive travel companies and high-value guests. Become our partner today or log in to your account to get access to over 60,000 travel distributors operating in 190 source markets.&nbsp;Register your propertyFor more insights on this year’s travel trends, download our Travel Trends Report for 2025 below!

HB-inclusivity-hoteliers-header.jpg

Inclusivity and Accessibility in Hotels: 7 Key Areas to Focus on

Think of hotel marketing campaigns as a fast track to increase your exposure and bookings. At Hotelbeds, we hold quarterly and annual campaigns at strategic times, determined by our expert team and an advanced algorithm. Participating hotels get in front of thousands of travel distributors, as we promote them through various channels.&nbsp;Below, we answer all you need to know about Hotelbeds marketing campaigns, including how they work, how they drive results, and how you can join them.What are the Hotelbeds marketing campaigns?Hotelbeds marketing campaigns are global and regional campaigns that aim to increase bookings, visibility, and revenue for our partner hotels. What sets us apart is our B2B network of over 60,000 travel agencies, airlines, tour operators, online travel agencies (OTAs), among others. These travel partners represent high-value guests who book in advance, stay longer, and spend more.&nbsp;During the Hotelbeds campaign period, participating hotels gain increased visibility among these B2B travel partners at no extra cost, resulting in additional room nights. They only need to adhere to certain conditions determined by our advanced algorithm, and they’ll then benefit from increased exposure through landing pages, social media, emails, banner placement on our booking engine, and more.&nbsp;All campaigns are aligned with seasonal trends and market demands. They also take into account the peak travel times, as these are when our B2B partners are most likely to book. Some of our most popular campaigns include Black Friday, New Year Sales, and March Markdowns.&nbsp;Results: The value of Hotelbeds marketing campaignsHere are some statistics from some of our most popular campaigns from 2024 and 2025:&nbsp;Black Friday: Participating hotels performed 51% better than their benchmark on average.&nbsp;New Year Sales: Participating hotels performed 70% better than their benchmark on average.&nbsp;March Markdowns: Participating hotels performed 52% better than their benchmark on average.&nbsp;How do Hotelbeds’ marketing campaigns work?Below, find out more about how we organise, promote, and measure the results of these campaigns.When are hotel marketing campaigns set?Hotelbeds launches several themed campaigns every quarter. Some of these are global campaigns, centred around events like New Year and Black Friday, while others are regional, focusing on promoting a specific area.&nbsp;Before each quarter, you’ll receive an email outlining all the campaigns relevant to you, both global and regional. A few days before each campaign’s start date, we’ll follow up with another email to remind you that there’s still time to join. Besides these two specific emails, you’ll also hear about the campaigns in our newsletters and through the dedicated banner on our Partner Portal.&nbsp;Who can benefit from our campaigns?All Hotelbeds partners can participate in the campaigns free of charge, regardless of the property’s size, location, or category. There is only one condition: hotels must adhere to the commercial conditions, which will be communicated beforehand. In most cases, these include offering a specific amount of discount and having availability on certain dates.&nbsp;Not a Hotelbeds partner yet? Learn more about our B2B distribution strategy and how it can help your hotel.How do we promote participating hotels?When you participate in a campaign, we promote your hotel to our global or regional audience (depending on that particular campaign) who are actively looking to book during this period. Our promotion process includes:&nbsp;Creating landing pages and banners on Bedsonline's Booking Engine for travel agents and Hotelbeds’ Booking Engine for wholesale clients.&nbsp;Sending emails and newsletters to our network.&nbsp;Sharing social media posts in various languages.&nbsp;What tools do we use?Just like how hotels use AI to personalise their offerings, we use algorithms to define the optimal conditions for hotel performance during a campaign. These algorithms consider factors like property type, destination, and the traveller profiles who are most likely to book. Based on these insights, our teams create campaign criteria, such as the required discount that participating hotels must offer.How do we communicate results?At the end of each campaign, you’ll receive a final follow-up email outlining the campaign results. This email will include a comparison between similar hotels that participated in the campaign and those that didn’t, so you’ll clearly see the added value of joining the campaign.&nbsp;Boost your visibility and bookings through campaignsAll you need to do to join the Hotelbeds marketing campaign is to become a partner and keep an eye on your inbox. We launch campaigns every quarter, and send regular reminders on what you need to do to join them.&nbsp;Not a Hotelbeds partner yet? Register your property today to access over 60,000 travel distributors, including travel agencies, tour operators, airlines, and affiliates in more than 190 global markets.&nbsp;Register your property

hotelier-marketing-campaign-header.jpg

 Hotelbeds' Marketing Campaigns: Expand your hotel’s visibility and bookings

&nbsp;What are detour destinations?A ‘detour’ destination is a lesser-known location near a popular tourist area or an alternative destination that offers similar experiences. While this growing demand for ‘sister’ destinations is not new, this travel trend can be intrinsically linked to a focus on seeking respite from overtourism, genuine interactions and refreshing perspectives on a region or country, as one of the key drivers for why ‘detour’ and alternative destinations are on the rise. Forbes has termed this sentiment ‘untouched tourism.’&nbsp;The Rise of the ‘Detour’So, why are alternative destinations a key consideration this year and as the travel industry evolves?&nbsp;Overtourism vs authenticityToday’s traveller seeks more authentic connection during their trips, but overtourism has led to significant crowding, local unrest, environmental damage, and negative impacts on local communities. Consequently, an increasing number of travellers are opting for ‘detour destinations’ to achieve their desired genuine connection and authentic experience, with research showing that approximately 63% of travellers are likely to choose a detour destination on their next trip, as suggested in a recent Expedia report.&nbsp;As a few examples, instead of the Bahamas you might send travellers to Kaua’i; Reims instead of Paris; Fukuoka instead of Tokyo or Osaka; Cozumel in place of Cancun; Waikato for travellers wanting Auckland; and Abu Dhabi instead of Dubai. Stand-out growth in travel to new and emerging markets is also expected, including the likes of Saudi Arabia and Albania as two examples, which achieved visitor arrival growth of 80% and 74% respectively in 2024 compared to 2019.&nbsp;Responsible travelFirstly, travellers are increasingly aware of the impact of travel on the environment, local communities, and economies. Although about 83% of people agree that responsible travel is important (as suggested by Booking.com's recent Sustainable Travel Report) there remains a gap between sentiment and action. Here is where the responsibility falls on travel distributors to facilitate sustainable travel choices, such as promoting alternative destinations to alleviate overtourism, which we explore further in this article.&nbsp;Personalised itineraries and 'niche' travelWith the rise in traveller preference for tailor-made travel experiences and the growth of 'niche' tourism, this can extend travellers itineraries beyond traditional sightseeing to more personalised trips that include ‘secondary’ destinations to satisfy their unique values and interests.&nbsp;&nbsp;However, when it comes to experience tourism, key drivers of demand are gastronomy, music and events tourism, and film and tv tourism, termed ‘set-jetting’.&nbsp;Budget-consciousnessWhile travellers intend to spend about 9% more on travel this year, demand for cost-effective alternatives is not slowing down. For example, if travellers can’t afford Tokyo during peak season, Yokohama, just a short train ride away, offers a similar experience.&nbsp;Sustainable regulation is on the riseWith many popular countries suffering from the effects of overtourism, increased regulations are becoming more common. Short-term rental bans, heightened tourism taxes, emission mandates, and even reservation systems in some popular destinations are expected to impact travel bookings and in-destination experiences.&nbsp;Additional Factors Shaping the Demand for DetoursJust who, and what, are we seeing as impactful drivers of this demand for alternative destinations, and why does it matter?Gen Z as Detouring TrailblazersOver the past decade, the travel landscape has been reshaped by the growing presence of the youngest generation of travellers: Gen Z.&nbsp;It is no surprise that detour destinations and alternative locations are becoming key trends for travel buyers, sellers, and distributors across the industry. Young travellers are not ‘the next generation of travel’, they’re making significant waves in the industry now.&nbsp;Gen Z travellers are incorporating a humanistic element into their travel experiences, much more so than previous generations. The shift towards increased authenticity, experiential tourism, and preference for local immersion, may be popular with Millennial travellers, but Gen Z is amplifying the demand for people-first travel.&nbsp;Not only do 57% of global travellers express a keen interest in the ‘next best thing’, aligning with this surge in preference for new destinations and unique experiences, but 70% of Gen Z travellers actively look for travel experiences which are ‘off the beaten path’ and which their family and friends might not be aware of.&nbsp;Mental health mattersAlongside this consciousness around unique experiences, around 73% of Gen Z travellers plan holidays and leisure trips to enhance their mental, physical, and emotional well-being, and 61% specifically look for personal wellness and well-being experiences.&nbsp;These key motivators are crucial to consider as travel distributors, especially when it comes to which products and places might resonate with this large travel segment, and also where any gaps in your portfolio or offering might be present.&nbsp;De-influencing as a CountertrendThe rise of social media has given birth to the concept of ‘de-influencing,’ which is increasingly becoming a backlash against the influencer market. De-influencing seeks to counteract the trends and consumer habits that influencers typically promote and get us to rethink what we buy, or book.&nbsp;This movement highlights the negative impacts of consumerism on both the environment and mental health. When it comes to travel and tourism, this concept applies to ‘de-influencing’ travellers from visiting overcrowded areas, offers alternatives and unknown areas which might offer a similar experience, and in some cases, discourages tourism altogether for its impact on the environment.&nbsp;While the aim, naturally, is to continue selling travel, this notion of 'de-influencing' popular choices can be better considered as 're-influencing' travellers to consider the repercussions of viral locations, and the impact this has on local communities, the environment, and also the authenticity of the experience.&nbsp;&nbsp;This notion of 're-influencing' more positive travel behaviours, and 'de-influencing' visitation to popular hotspots also impacts more than just the end travellers' experience. During the pandemic, travel and hospitality was one of the hardest industries hit, and regions like Asia Pacific experienced a 95% drop in international arrivals from January 2021. Now, underserved and underrepresented communities can benefit from renewed and redirected attention and visits from international and domestic travellers alike.&nbsp;While the influencer economy is valued at approximately $250 billion, with Goldman Sachs predicting it will grow to nearly half a trillion dollars by 2027, the message of de-influencing resonates strongly with younger audiences. On platforms like TikTok, billions of views have been generated on 62,000 relevant posts, signalling that savvy consumers are taking heed of this growing movement.&nbsp;This is especially relevant when it comes to the 'Instagram vs. Reality' epiphany that many people experience when visiting a viral destination or place, which again, ties back to the notion of wanting to escape overcrowding, and the occasionally disillusioned view of a destination new visitors can have thanks to expectations driven by social media.&nbsp;&nbsp;‘Dupes’ Are the New Next Best ThingAn increasing number of travellers are embracing an ‘against the grain’ mindset – one which has always present in adventurous travellers, the travel segment previously commonly seen detouring from the norm, and seeking remote places.&nbsp;But ‘detour’ isn’t synonymous with ‘remote’, and in fact the intersection between that adventurous mindset of wanting to discover something new, and the desire for genuine connection is where the magic of the ‘detour’ destination lies. This is why ‘dupes’ - destinations that ‘feel-like’ their more popular counterparts - are rising in popularity and could very well be the key for travellers who don’t want to venture too far outside their comfort zone when it comes to avoiding crowds.&nbsp;An increasing number of social media posts feature ‘feel-alike’ alternatives to popular destinations, with #dupe on TikTok accruing 5.9 billion views. The trend involves travellers opting for lesser-known ‘second’ or ‘sister’ cities as alternatives to overrun tourist hubs.&nbsp;Similarly, searches for ‘hidden gem holiday destinations’ have surged by 150%, confirming that alternatives represent the future of many travel experiences. Flight data reinforces this trend, showing remarkable increases in interest for destinations such as Taipei (up 249%), Curaçao (185%), Perth (109%), and Liverpool (97%), all emerging as appealing options compared to their more popular counterparts.&nbsp;Promoting and booking these alternative destinations not only addresses the challenges of overtourism but also enhances the overall travel experience for the end traveller, fostering deeper connections with places previously overlooked. This, combined with a genuinely valuable portfolio, makes any travel distributor a go-to provider for today’s traveller.&nbsp;The Responsibility of Tourism DispersalAccording to recent McKinsey &amp; Company analysis, around 80% of travellers visit 10% of the world’s top tourist hot spots, and in response to the challenges posed by overtourism, many destinations are actively advocating for a more even distribution of tourism throughout their regions.&nbsp;This can be seen recently in France for example, where approximately 80% of tourism is concentrated in just 20% of the country. To combat this, the government recently launched an €11 million campaign encouraging both domestic and international travellers to explore beyond popular hotspots.&nbsp;&nbsp;In a similar vein, the implementation of protective measures by local governments, such as higher tourism taxes during peak seasons and short-term rental bans, is increasingly bringing the adverse effects of unsustainable tourism to the forefront for modern travellers – not to mention impacting their experience.&nbsp;Here, it’s clear that there lies a measure of responsibility on travel sellers and distributors worldwide to alleviate the pressure on heavily impacted tourist areas, for local communities, host regions and the experience of the end traveller.&nbsp;In fact, in an effort to counter overtourism, Intrepid Travel even created a ‘Not Hot’ list in collaboration with Globetrender, highlighting 10 underrated destinations ideal for exploration.&nbsp;These locations are unveiling new routes of travel, improving their infrastructure, launching incentivising initiatives to make them unmissable when it comes to visitation, attention, and conservation. All of which are key factors when it comes to sustainably diversifying tourism levels around a region. Some of these featured destinations include Gilgit-Baltistan in Pakistan, Disko Island in Greenland, and Accra in Ghana, among others.&nbsp;This is a prime example of accountability when it comes to diversifying traveller awareness of alternative destinations, but also of recognising the shift that must take place to alleviate the strain felt by that smaller percentage of the world’s locations which accommodate the vast majority of global tourism.&nbsp;Booking Alternative Destinations for Today’s TravellerIn an era characterised by hyper-personalisation and overtourism, travellers are on the lookout for experiences tailored to their individual preferences, while simultaneously getting a ‘real’ flavour of their destination and avoiding crowds of visitors all doing the same. Therefore, for those seeking alternatives to the typical ‘must-see’ sites, a comprehensive portfolio of unique travel options is necessary to meet their needs.&nbsp;But not only this, you need to be able to offer the right products at the right price, at the right time.&nbsp;As Hotelbeds, part of HBX Group, a leading travel ecosystem player in the B2B space, this is where we specialise, offering intuitive and innovative TravelTech solutions which reduce friction from the end-to-end travel experience, both for the end traveller, and for travel distributors all around the world.&nbsp;An expansive global portfolio allows you to meet, and exceed, the needs of even more travellers in your ideal market with easy access to competitive conditions.Including preferred conditions, exclusive availabilities and differentiated rates.Our fast, intuitive API solutions mean you can take advantage of seamless distribution across even more booking touchpoints.Intelligent data-driven campaigns offer you the right price on travel products throughout the year, letting you capture and generate demand.A powerful online travel booking platform lets our web-based partners work and earn at speed, with complex algorithms, intuitive searches, and integrated revenue-boosting tools.Expert business insights to ensure you’re capitalising on every opportunity for growth as well as competitor analysis, sales recommendations and sales optimisation.&nbsp;Sign up today&nbsp;To start your journey with Hotelbeds, and position your business as a key player in the industry with the helping hand of our powerful, business-enhancing tools and platforms.&nbsp;&nbsp;

HB-trends-detour-2200x500.jpg

hotelbeds detour destinations

Travel Trends: The Rise of Detour Destinations

&nbsp;As part of HBX Group, it’s our mission to connect the often disparate players within the travel industry with tech-first solutions that cater to individual business needs.&nbsp;Our API solutions, gathered together into our powerful API Suite, are no different, with three solutions built to empower your business and activate an optimised travel booking process and experience for both your business and end customers.&nbsp;Depending on your company’s size and scope of operations, you can pick the right framework to integrate into your existing system, with an API solution that can be tailored to your exact needs.&nbsp;Sign up today to discover a faster, more intuitive booking experience which reduces end-to-end friction.&nbsp;But first...&nbsp;What is an API?An Application Programming Interface (API) is a connection between two or more computer systems, and enables communication between these systems.&nbsp;The use of an API of course depends on a distributor's business model, and there are a number of benefits and considerations that should be factored when it comes to this TravelTech solution:API solutions are tailormade to your unique business modelUsing an API enables a higher volume of products to be sold and distributed, at different rates to different kinds of clients – (for instance, Online Travel Agents, Wholesalers, and so on.)APIs usually require higher investment and are more complex, with a slower time to marketThis type of solution also usually requires higher monitoring and optimisation compared to our web solutions.Why are APIs Beneficial?Did you know that during 2024, around 80% of the global hotel sales volume was sold through API? Utilising an API can allow you as a travel business to:Stay ahead of hospitality and tourism tech trends to create multifunctional, user-friendly experiences for travel bookers.Take advantage of travellers’ increasing prioritisation of travel marketplaces that consolidate travel product lines such as accommodation, experiences, transfers and car hire.Enhance booking platforms with additional functionalities that result in better booking experiences for customers.&nbsp;The Different API Integration TypesIn-HouseHere, the hire of the developers to integrate the API is organised by the business itself, and offers several benefits:This way of integrating is completely personalised to your organisation's needs and requirements.Your in-house developed integration would connect directly to our Hotelbeds system.All mapping will be done by internal logic teams, or another company hired by you, to provide mapping and content services.All changes are only applied to your unique integration, thanks to this singular point of connection and management.This method of integration often results in a bespoke portfolio, as the integration is defined based on granular details and ways of working, set up by your business.&nbsp;Integrating in this way with a large-scale travel partner like Hotelbeds can provide numerous benefits, with the main value being that this type of integration is bespoke to your business needs.&nbsp;In-house integration also means that when it comes to new product opportunities available to map using our Content API, for example, is quicker when done using in-house integration.&nbsp;Your business will have the ability to check this Content API on a regular basis for new opportunities such as newly onboarding hotels or products, and can map this into your offering as soon as its available in our Content API. This is also where your Account Manager will usually provide a notification of new hotels or products added and which are available to map.&nbsp;This process can be done regularly and under your control, compared to third party managed API, where you would need to wait for this company to map any new products entered into the mapping algorithm and for the correct codes to be assigned.Third Party ManagementHandled by specialist IT companies, this type of API integration:Operates on a business model designed to integrate as many high-quality providers as possible, rather than a bespoke integration developed in-house.Usually offers several product lines (such as accommodation, experiences, transfers and car hire).Is developed and then offered in a similar way to all clients – i.e. is not tailormade.Is offered on a rolling charge basis, such as via a monthly fee or cost per booking, and additional implementation is not normally included.Does not usually have mapping restrictions or specific product limitations compared to an in-house API integration.Is usually less costly and facilitates a quicker time to market.&nbsp;This method of integration is usually more beneficial for smaller businesses, rather than developing in-house solutions.&nbsp;With third party managed integrations, API Suite certifications will usually be handled differently, to ensure that all features are available for clients.&nbsp;Whether you have your own technical teams to develop your own personal integrations, or you want to go live as soon as possible with fast, effective integrations handled by a third party, we accommodate your unique needs when it comes to our API connectivity solutions.&nbsp;Our Comprehensive API SolutionsWhat do we offer? Our Hotelbeds API solutions are made up of three APIs, all designed to suit your individual needs.The Main Benefits of Hotelbeds’ API SolutionsQuick access to a global inventory of accommodations, experiences and mobility products like transfers and car hire.Streamlined integration of reservation details into websites and apps.Simple search for travel product options.Quick and direct confirmation of bookings.Tools for partners to manage and update their inventory.Live-updated pricing information on pricing and availability.Reporting and analytics features to track booking performance and user engagement.Booking APIStreamline your booking funnel with our API Suite’s powerful Booking API to deliver a fast, intuitive booking experience with the following features:Fast and easy integrationMobile-friendlyInstant booking confirmationFlexible check-in datesFind products by geolocation and keywordsPush notificationsAdvanced filtering options&nbsp;This API solution allows end-to-end management for all bookings, making the online booking experience seamless for both travel distributors, aggregators and end customers.Content APIAccess the power of content that converts with our Content API, including detailed factsheets with relevant static information, as well as API code mappings (countries, destinations, segments) and more.Your customers want to see what they're booking, and with our Content API you can:Showcase detailed descriptions, high quality photos, and essential property details across an expansive portfolio.Upsell bookable activities and experiences by offering factsheet content as well as API code mappings at the time of booking.Tailor product offerings on an individual customer basis and benefit from increased revenue opportunities.&nbsp;Please note: this Content API is not currently available for our Mobility partners – such as car hire and transfers.Cache APIThis API offers crucial portfolio information which can make or break the sale, including prices and rates, modalities, operational dates and more.Unlock faster, more efficient travel booking experiences with our Cache API:Instantly accessible, highly accurate pricing and availability all in one place, which enables increased search accuracy.Store key information locally for faster, more efficient searches, even during high-traffic periods.&nbsp;Uplift your revenue opportunities because of a more streamlined booking experience, offering travellers the information they want, when they want it.Booking vs Content API – what's the difference?Booking API – this API is designed to return results in a simple format in the shortest time possible. To achieve this, we limit the size of the response messages, returning only the dynamic information of the booking process, including the rates, and booking flow.&nbsp;Content API – this API is designed to return all static information needed to operate the Booking API as simply, but effectively, as possible. This is faster and more reliable than having this static information on a File Transfer Protocol (FTP) server.&nbsp;How can you access our API Solutions?Our API Solutions can be easily access using our Developer Portal, and gaining access to our fast, light APIs is as simple as:Register - for a free API Key. Access to Evaluation Plan and a generic Key (without specific pricing or commission rules)Complete Your Profile - introduce the information needed for us to best assess your commercial needs.Get Certified - ensure that your XML integration is performed correctly. Get in touch with our API experts to assist youGo Live - start delivering to your customers, generate bookings and uplift your business.&nbsp;For smaller businesses looking to expedite their time to market while also keeping budget constraints in mind, partnering with an IT company could be the optimal solution to meet your requirements cost-effectively.&nbsp;Our suite of open APIs, our Booking API, Cache API and Content API, are all created to enhance the developer experience and make the booking process easier, faster and more intuitive.&nbsp;Get started if you’re not one of our valuable clients – and sign up today.&nbsp;

HB-API-client-WEB-2200x500.jpg

hotelbeds API solutions

An Introduction to Hotelbeds' API Solutions

The desire to connect with nature and explore new landscapes has always been a driving force behind tourism. However, in recent years, the industry has undergone a transformation.&nbsp;Travellers are no longer just seeking natural beauty; they want immersive and meaningful experiences that combine adventure and relaxation.&nbsp;According to a report by WTM and Tourism Economics, compared to five years ago, 34% of consumers reported a growing interest in rural and nature-based tourism, while 29% indicated increased interest in adventure travel.&nbsp;For hoteliers, this boom presents a golden opportunity to diversify your offering and attract a growing audience that values authentic and sustainable experiences. In this article, we delve into what nature tourism entails, key sub-trends to watch, and tips on how to make the most of this trend.&nbsp;Why has nature tourism increased in recent years?Nature-based tourism is now one of the fastest-growing sectors within the global travel industry. This trend is driven by increased awareness of sustainability, the rise of wellness tourism, and a growing interest in outdoor adventure tourism following the COVID-19 pandemic.&nbsp;The pandemic drastically changed how people perceive travel. Lockdowns and movement restrictions forced many to stay indoors, leading to a greater appreciation for open spaces and the tranquillity that nature offers. As travel resumed, many sought adventure tourism destinations that provided fresh air, peace, and outdoor activities.&nbsp;Furthermore, nature-based tourism has played a crucial role in economic recovery, particularly in rural areas. For example, according to the World Bank, wildlife tourism in Africa generates over $29 billion annually and employs 3.6 million people.&nbsp;By investing in nature tourism, destinations not only attract visitors but also create jobs and fund conservation efforts.&nbsp;Benefits of nature tourism for local communitiesNature travel brings economic and social benefits to local communities by generating employment and supporting conservation efforts.&nbsp;Many rural and indigenous communities have found eco-tourism to be a sustainable source of income that also promotes cultural exchange.&nbsp;Additionally, this type of tourism helps fund the preservation of national parks, protected areas, and key ecosystems.&nbsp;Hotels can contribute to these efforts by hiring local guides, sourcing products from nearby farmers, and developing eco-friendly initiatives that involve the community.&nbsp;This not only enriches the traveller's experience but also promotes the sustainable development of the destination.&nbsp;4 emerging trends in nature tourism to watch in 2025When it comes to outdoor travel, several sub-trends should be considered, which hotels can leverage to attract more travellers and create unique experiences for them.&nbsp;This type of tourism is based on the so-called experiential travel trend, which has been highly successful in recent years.&nbsp;1. Noctourism: the appeal of the nightNoctourism is gaining popularity as travellers seek unique ways to experience nature after sunset. This trend includes activities such as astrotourism, nocturnal wildlife encounters, and exploring bioluminescent beaches. Some examples of perfect destinations for noctourism include:&nbsp;Monfragüe National Park (Spain): Ideal for stargazing and nocturnal wildlife observation.&nbsp;Bioluminescence in Mosquito Bay (Puerto Rico) or the Maldives: A fascinating natural phenomenon where waters glow at night due to marine microorganisms.&nbsp;Atacama Desert (Chile): Considered one of the best places in the world for astronomy.&nbsp;How hotels can adapt:&nbsp;Offer stargazing experiences with telescopes and expert guides.&nbsp;Organise nocturnal safaris to observe wildlife in its natural habitat.&nbsp;Include observation terraces in the hotel.&nbsp;Arrange guided nocturnal activities.&nbsp;2. Coolcationing: seeking cooler destinations to escape the heatClimate change has led to rising summer temperatures in many regions, driving a new trend: ‘coolcationing’, or seeking cooler destinations to avoid extreme heat. These destinations include:&nbsp;The Swiss Alps and other European mountain regions: Now attractive in summer for hiking and mountain lakes.&nbsp;The Scandinavian coast (Danish Riviera, Norway, Iceland): A refreshing alternative to conventional beach tourism, now positioned as a summer destination.&nbsp;Patagonia (Argentina and Chile): Ideal for ecotourism and glacier viewing.&nbsp;The Rocky Mountains (USA and Canada): Offering hiking and adventure sports.&nbsp;Tips for hoteliers:&nbsp;Promote the coolness of their location with summer activities such as hiking or water sports in lakes and rivers.&nbsp;Offer stays in accommodations with panoramic views and open terraces.&nbsp;Create wellness packages with saunas, spas, and relaxation experiences in natural settings.&nbsp;Utilise seasonal marketing to attract visitors outside the traditional peak season.&nbsp;3. Travellers seeking natural phenomenaThe desire to witness extraordinary natural events is attracting more tourists to specific destinations, known as phenomena travel. Some examples of the most appealing natural events are:&nbsp;Solar and lunar eclipses: Such as the total lunar eclipses on 14th March and 7th September, and partial solar eclipses on 29th March and 21st September.&nbsp;Northern lights in Norway, Canada, and Finland.&nbsp;Active volcanic eruptions, such as in Iceland or Hawaii.&nbsp;Wildlife migrations, such as the Great Migration in the Serengeti or penguin gatherings in Australia.&nbsp;Recommendations for hoteliers:&nbsp;Create special packages for astronomical events with exclusive viewing areas.&nbsp;Offer volcano tourism experiences with expert guides.&nbsp;Organise tours to observe wildlife migrations.&nbsp;&nbsp;&nbsp;4. Outdoor adventure travellers: adrenaline-seeking travellersAdventure tourism remains a high-growth sector. According to Bismart, the global hotel industry is set to reach $1,063 billion by 2028, largely driven by the demand for outdoor experiences.&nbsp;‘Outdoor adventure travellers’ seek extreme experiences in natural settings, combining adrenaline with a connection to nature. This is a diverse segment, ranging from occasional hikers to elite athletes. Popular activities include:&nbsp;Trekking in national parks (e.g. Torres del Paine, Yellowstone).&nbsp;Rafting on rivers such as the Zambezi or the Colorado.&nbsp;Rock climbing in destinations like Patagonia or the Dolomites.&nbsp;How hotels can adapt:&nbsp;Partner with local tour operators to offer adventure packages.&nbsp;Implement safety systems and insurance for extreme activities.&nbsp;Provide post-adventure relaxation options (spas, massages, yoga).&nbsp;How can hotels capitalise on this trend?At this point, we have already discussed why nature tourism is worth paying attention to in 2025. There are numerous ways in which hotels can benefit from it, and here are some tips you might consider integrating into your property.&nbsp;In general, we recommend you research what nature tourist attractions are nearby your property and try to incorporate products/services that are related to them.&nbsp;Offer exclusive observation packages and special accessHotels can leverage their location to offer unique experiences, such as:&nbsp;Themed stays around natural phenomena.&nbsp;Wildlife observation programmes in collaboration with local biologists.&nbsp;Adventure excursions with specialised guides.&nbsp;Create nature-inspired spacesTravellers seek accommodations that bring them closer to the natural environment. To achieve this, hotels can:&nbsp;Include rooms with panoramic views and private terraces.&nbsp;Use sustainable materials and biophilic décor.&nbsp;Incorporate outdoor common areas, such as fire pits or open lounges.&nbsp;Promote sustainable practicesAccording to Emersion Wellness, travellers are increasingly interested in hotels with eco-friendly practices. Some strategies include:&nbsp;Reducing plastic use and opting for local products.&nbsp;Implementing renewable energy and energy-efficient technologies.&nbsp;Participating in environmental conservation programmes.&nbsp;If you’d like to learn more tips and recommendations on this subject, don’t miss this comprehensive article on hotel sustainability and this one with our guidelines for obtaining sustainability certifications.&nbsp;Offer wellness activities in natureWellness tourism and a connection with nature go hand in hand. Attractive options include:&nbsp;Outdoor or beach yoga classes.&nbsp;Spas offering natural treatments.&nbsp;Mindful hiking or ‘forest bathing’.&nbsp;&nbsp;The challenges of nature tourism and the importance of conservationDespite the benefits, travel in nature can generate negative impacts if not properly managed. The increase in visitors to fragile ecosystems can lead to resource overuse, wildlife disruption, and waste generation.&nbsp;It's crucial that hotels adopt sustainable practices to minimise their environmental impact.&nbsp;Strategies such as limiting visitor numbers, reducing single-use plastics, and providing environmental education for tourists can help protect ecosystems and ensure that nature tourism remains a viable long-term activity.&nbsp;Conclusion: Nature tourism is a major opportunity for hotelsThe rise of nature tourism in 2025 represents a significant opportunity for hotels looking to diversify their offerings and attract travellers interested in authentic experiences.&nbsp;By prioritising sustainability, offering memorable outdoor activities, and collaborating with local communities, hotels can benefit from this ever-growing trend.&nbsp;Nature tourism is just one of the six major travel trends to watch for in 2025 for hoteliers. Would you like to go further and discover what other trends you should have on your radar, as well as receive practical tips to make the most of them? Download our free 2025 travel trends guide below.&nbsp;On the other hand, when it comes to distributing your rooms, Hotelbeds can give you a hand. Hotelbeds is the B2B platform that simplifies your hotel distribution. We connect your property with over 60,000 global distributors, bringing you high-value guests without competing with your direct channel. Discover more about what we do and why B2B distribution can be helpful here.&nbsp;And if you’re ready and want to register, click the button below and join Hotelbeds today.&nbsp;Register your property

Hoteliers-Nature-tourism-1920x1080-v2.jpg

Nature Tourism and Hotels: This is How You Can Succeed in Creating Outdoor Experiences

In such a competitive market, reaching high-quality guests can be a real challenge. By 'high-quality guests', we mean those who are not solely driven by discounts but seek premium experiences and bring greater value to your hotel.&nbsp;At Hotelbeds, we specialise in attracting this type of guest. Our distribution strategy is built around this concept, setting us apart from other hotel distribution channels.&nbsp;However, we understand that the phrase 'attracting high-value guests' can seem somewhat broad. That’s why, in this article, we explain exactly what we mean by this type of guest, what you can expect, and how we ensure they reach your property.&nbsp;Let’s go step by step.Hotelbeds' B2B distribution: the key to successTo begin with, at Hotelbeds, part of HBX Group, our premise is simple. Accommodation providers like you—whether you are an independent hotel, a hotel chain, a hostel, a boutique hotel, or any other type of lodging—list their rooms on our platform, making them available to more than 60,000 travel distributors.&nbsp;These distributors include travel agencies, airlines, tour operators, online travel agencies (OTAs), and more.&nbsp;In practice, as a hotelier, you simply upload your rooms and rates onto our platform. This can be done via our Partner Portal, through the integration with your channel manager, or other options. Once uploaded, your rooms become available in our booking engines (Hotelbeds for wholesale distribution and Bedsonline for retail travel agents).&nbsp;A key aspect of our distribution is that we segment these 60,000+ distributors into 11 different types and monitor their onward distribution to ensure proper rate management and adaptation to various business needs.&nbsp;In short, our goal is to simplify the distribution of your rooms, allowing you to access a global market without the need to negotiate individual contracts with each distributor.&nbsp;Moreover, this model doesn't impact your direct channel, as we don’t target end consumers who plan their own trips. Instead, we focus on a guest profile that accesses your hotel through travel companies. You can learn more about our B2B hotel distribution strategy here.&nbsp;Now, let’s have a closer look at the type of guests you can expect through this distribution model.&nbsp;What do we mean by 'high-value guests'?Let's now explore the profile of the guests who will be staying at your property.&nbsp;Our B2B distribution not only expands your reach but also connects you with a high-quality guest base. Since we work with travel companies, many of them package your rooms with activities, transfers, and other services. This results in a different guest profile from those who book through other channels such as OTAs.1. Long-haul travellersThe customers who typically book these travel packages are primarily international travellers. In fact, 70% of our partners' bookings come from long-haul guests, with an average daily rate 35% higher than that of local or regional guests.&nbsp;These markets are particularly valuable for the hotel industry, as international travel requires planning, time, and a substantial budget. That’s why many people turn to travel agencies to organise their trips.&nbsp;According to Mr. Pilho Kim, Senior Manager at Hotel The Designers Cheongnyangni (South Korea):&nbsp;‘Our guests not only come from local and neighbouring countries, but also from long-haul markets, proving that Hotelbeds can expose the hotel to hard-to-reach markets. And this diversification of our business partners contributes greatly to our sales improvement in securing quality customers.’&nbsp;Find out more about their success expanding into international markets.&nbsp;2. Advanced bookings and longer staysSince guests that book with Hotelbeds' partners typically travel from far away, this brings certain advantages to your hotel:Longer stays: The average length of stay for these guests exceeds four nights, optimising occupancy and reducing operational costs per guest.&nbsp;Advanced bookings: These travellers usually book at least two months in advance, helping you with better planning and budgeting.&nbsp;&nbsp;3. Higher-spending guestsGuests who book with Hotelbeds's partners generally have a higher budget than local travellers. Additionally, as they have paid for their trip in advance, they are more willing to spend on additional experiences at the hotel, such as cocktails, spa treatments, or transportation services.According to our data, guests secured through Hotelbeds spend 30% more on additional services compared to other travellers.&nbsp;4. Reduced cancellation ratesCancellations can be frustrating and impact your hotel’s revenue. However, the guests we provide are more likely to keep their bookings, as they have invested considerable time and money in planning their trips.&nbsp;High-value guests with Hotelbeds: one of our best benefitsWe hope this article has helped you gain a better understanding of what we mean by high-value guests and why it is one of Hotelbeds’ key benefits.&nbsp;Additionally, we not only focus on long-haul markets, but domestic markets also play a crucial role in our distribution strategy.&nbsp;Remember that with Hotelbeds, you can reach the type of guests that best suit your property, without having to negotiate one-on-one with each distributor.&nbsp;With our single contract, you can easily access all these distributors. Simply tell us which market you would like to enter, and since Hotelbeds already has a global network of more than 60,000 distributors, you will be able to distribute your rooms directly through them. Find out more about our benefits for hoteliers like you.&nbsp;And if you’re ready to take the first step, click on the button below, complete the non-obligation form, and our team will get in touch with you to answer any questions you may have.&nbsp;Register your property

type_of_guests_hotelbeds_banner.jpg

What Type of Hotel Guests Will You Attract with Hotelbeds?

Travel is getting more personal.&nbsp;Customisation in the travel industry is rapidly growing, with forecasts predicting that global personalisation in the travel market is expected to increase at a compound annual growth rate (CAGR) of around 17% between 2022 and 2032.&nbsp;Of course, personalisation in travel as a concept is not new – especially when it comes to the hospitality experiences to which travellers have become accustomed. However, travel continues to get more deeply personal, and this is reflected in the global appetite for bespoke experiences, with the global customisation and personalisation in travel market size expected to reach US$620.71 million by 2032.&nbsp;Technology is shaping nearly every aspect of personalisation, enabling new ways of offering bespoke travel experiences across the industry. As part of that, artificial intelligence (AI) is everywhere, not just in the travel and tourism industry, and its integration isn’t slowing down. In fact, it's estimated that around 60% of global businesses have implemented AI tools to improve customer service and efficiency.&nbsp;So, what are some key examples of how AI and hyper-personalisation is used effectively, and how does this benefit travel businesses across the industry?&nbsp;Before we get into that, however, why not explore how we at Hotelbeds offer intelligent, data-driven solutions as a leader in the TravelTech space and as part of HBX Group, by discovering how we enable success for travel businesses across the industry.How Does Technology Enable Hyper-Personalisation?AI and Machine Learning - analysing traveller data to identify patterns and preferences and enabling advanced data analysis to anticipate needs.AI Chatbots - providing real-time, personalised assistance.Location-Based Services - offering relevant deals based on a traveller's location.Virtual Tours – showcasing facilities and experiences to help potential travellers understand offerings.Big Data – the collection and analysis of large volumes of information to gain valuable insights into customer behaviour.Customer Relationship Management (CRM) systems - centralise guest data and collect information from multiple touchpoints.&nbsp;Hyper-Personalisation is the Future of Customer ExperienceThe theory of hyper-personalisation is that it’s the most advanced way that brands can tailor their marketing to individuals, through the use of analytics, AI and automation. But, what does it mean in practice?&nbsp;At our recent HBX Group MarketHub summit, our Senior Vice President for Global Sourcing, Paul Anthony, broached the topic of hyper-personalisation. In his panel, he suggested that: ‘Hyper-personalisation is the holy grail in travel, creating that ‘one-to-me' experience.’ Driving customer experiences pre- and post-booking, which are seamless, frictionless, and tailored to their personal needs and preferences.&nbsp;When it comes to the customer experience, hyper-personalisation and AI play a role in allowing travel companies to determine the needs and desires of their audiences at a much more granular level.&nbsp;AI tools enable companies to deep dive, and better profile their audiences – both ideal and current – therefore empowering these companies with customer knowledge which can be used to improve the experience for our customers with more personalised experiences.&nbsp;This manifests in a number of ways:Hyper-local RecommendationsTechnology is destined to play an expanded role in developing experiences in this sector. In-house trained AI models are increasingly delivering personalised recommendations for travellers to explore local destinations. This is currently employed by many operators, like SmartGuide, who offer personalised itineraries for over 100,000 destinations.&nbsp;Personalised Travel ExperiencesTools like Insights – our powerful, customisable tool which offers market-specific recommendations – and Google Travel curate itineraries based on traveller preferences, while startups like Bigfoot’s LightFoot chatbot uses natural language processing for intuitive interactions.&nbsp;Meanwhile, ‘personalised flying’ is expected to be a key trend going forward, thanks to airlines combining algorithmic entertainment with hyper-personalised in-flight systems.Predictive Analytics and Dynamic PricingWhen it comes to predictive analytics, the use of temporal fusion transformers, or TFTs, is making waves at HBX Group, our parent company. A complex attention-based architecture specifically designed for time series forecasting, a temporal fusion transformer captures temporal-based patterns across multiple time sequences. This allows for: multi-horizon forecasting, interpretable predictions, and probabilistic forecasting.&nbsp;What does this mean for you? The use of TFTs allows companies like us to predict bookings, revenue, and market trends with precision. We can forecast sales opportunities to a high level of accuracy, maximising your potential thanks to the power of predictive analytics.Hyper-Personalisation and HospitalityIn hospitality, many hotels are leaving behind the basic offerings of old, and introducing new ‘value adds’ for guests to set them apart.&nbsp;Personalised travel is taking on all-new meanings. Such instances are seen in the demand for ‘micro-hospitality', where travellers are free to curate their own private getaway at a pared down price, to 48% luxury travellers wanting exclusive experiences, and the growth of ‘experience agents’ who deliver bespoke guest experiences during their stay.&nbsp;Virtual assistants in rooms are becoming an expectation, as are chatbots on customer service platforms, while the innovative app Timeshifter creates plans based on guests’ chronotype, normal sleep pattern, itinerary and personal preferences to tackle the underlying cause and symptoms of jet lag.&nbsp;However, there is potential for improvement in connectivity between hotels and travel bookers. Fernando Vives, Chief Commercial Officer&amp; Management Board Member at Minor Hotels Europe &amp; Americas, also mentioned at our HBX Group MarketHub that while travellers can choose rooms based on preferences at check-in, partnering with a TravelTech specialist – like Hotelbeds and parent company HBX Group – could further streamline data flow and enhance the current personalisation opportunities.&nbsp;For example, while guests can and have been able to select a room during check-in, the capability exists for the industry to offer even more personalised experiences, catering to unique, individual circumstances to uplift each guest’s experience and thus the emotional connection to that brand, or hotel during their stay.&nbsp;Optimising Travel Operations with AIThere are numerous practical applications of machine learning in areas such as pricing, demand forecasting, and operational efficiency.&nbsp;For sustainability, Google’s DeepMind is helping airlines to optimise flight paths to reduce contrails, while intercity rail and bus operators are using AI to improve fuel consumption. In baggage handling, AI image recognition streamlines the process, significantly reducing delays and frustrations for travellers dealing with lost luggage.&nbsp;From an operational perspective, AI chatbots are freeing up human service providers to assist with complex issues by being available 24/7, thereby alleviating some strain on customer experience teams.&nbsp;Chatbots are also reducing the friction experienced by customers, offering readily available assistance at the exact time of need – and at Hotelbeds we have our own AI chatbot tool, Olivia. This intelligent virtual assistant offers quick, intelligent solutions to queries regarding the first steps of your journey with us, or indeed more information about our products, services and business model.&nbsp;Furthermore, our virtual assistant is on-hand to offer increased support with technical queries, from making bookings to using our comprehensive self-service tools, as well as in-destination support even during emergencies. This tool is enhanced with the ‘eight building blocks of conversational AI’, to ensure intelligent, contextually accurate support, streamline ways of working, and reduce friction at all stages of the travel journey.&nbsp;Hyper-Personalisation and Travel MarketingAt HBX Group’s MarketHub 2024, Rebby John, Senior Director of Sales Engineering at Saleloft, noted that customers are likely to spend 67% more if they enjoy a better sales experience, while Ali Ozbay (VP of Marketing &amp; Communications at All Inclusive Collection and Rixos Hotels) emphasised the shift away from a one-size-fits-all approach, as travellers increasingly seek exclusive and personalised experiences.&nbsp;Hyper-personalisation starts at the customer's initial 'dreaming' phase, and targeted advertisements that resonate with specific audiences help establish a connection and speak directly to their needs.&nbsp;Businesses can create unique online experiences for varied client types, utilising intelligent data platforms to develop personalised offers based on real-time customer data. This approach ensures that different traveller groups receive tailored messages, enhancing the chances of closing the sale.Intelligent Campaigns to Ensure a Right Product, Right Time ApproachConnecting supply and demand is one thing – reaching the right audience at the right time is another.&nbsp;Utilising intelligent campaigns helps you offer your ideal customer the product they’re looking for, at the moment when they most want them. How? At Hotelbeds, our advanced algorithms predict which properties and conditions are most suitable for your customers, while our dedicated experts constantly monitor their success in the background.&nbsp;This aspect of hyper-personalisation is key for travel businesses, as you’re benefiting from an AI algorithm which delivers promotions relevant to you and your market, optimising your success in a competitive space.Personalised Recommendations at Your FingertipsLeveraging strategic growth opportunities, such as those delivered by our intelligent recommendation tool, Insights, opens additional possibilities to offer relevant, incentivising trips and experiences to travellers.&nbsp;&nbsp;These are data-driven, tailored to the specific needs of your market based on:historic travel search datareal-time market dataan awareness of seasonalityhistoric booking and itinerary data&nbsp;This allows you to continually adopt that ‘right product, right place, right time’ approach to your marketing strategies, therefore personalising each marketing communication to the stays and experiences most likely to resonate with your intended audience.&nbsp;Personalised OffersResearch shows that 92% of shoppers value sharing personal information for discounts, and trust and transparency in data usage are key for brands. This data can be utilised in thoughtful gestures to significantly enhance customer satisfaction and brand reputation.&nbsp;A key example of this is seen in British Airways and Virgin Atlantic’s decision to remove ‘ladies and gentlemen’ from announcements, leveraging data insight to drive inclusivity; additionally, Virgin Atlantic offer gender-neutral options during booking. Initiatives like this can truly work wonders, enhancing customer relationships, increasing brand affinity (the emotional connection between a brand and its audience), and brand loyalty as a result of acceptance, visibility and belonging from the customers’ perspective.&nbsp;Customers feel valued through thoughtful marketing strategies, such as customised promotions and considerate emails regarding promotional exclusions.Important considerations for personalisation include:Detailed data collection: gathering comprehensive traveller preference information, including preferred destinations and travel dates.Dynamic recommendations: using algorithms for real-time suggestions aligned with individual interests.Contextual awareness: incorporating factors like current weather conditions, local events, and nearby attractions to provide relevant offers based on the traveller's current situation.&nbsp;Hyper-Personalisation and Travel – What Does This all Mean?As AI becomes more integrated into travel, businesses can leverage it alongside big data to enhance customer loyalty. Travel experience providers of the future will be able to leverage customer data on loyalty plans, credit card benefits and insurance coverage, for example, crafting highly tailored travel plans.&nbsp;For instance, tour operators benefit from interconnected distributors like Hotelbeds, ensuring competitive offerings and frictionless booking experiences as a result of data-driven, intelligent tools and booking platforms, alongside an expanded portfolio.&nbsp;Utilising API connectivity allows a more frictionless booking experience, and by becoming an integral part of that seamless booking journey, providers are securing their relevance.&nbsp;For travel businesses like Online Travel Agencies, however, innovation lies in using AI tools to build and price new trip itineraries and streamline online booking services. Around 80% of all global travellers want to book their trips online, 56% of travellers want to book activities and experiences in advance, and not only this, but 60% of travellers say they prioritise booking travel with one brand or credit card to maximise loyalty points.&nbsp;This compounds the importance of offering comprehensive travel experiences for end travellers, and the opportunities to use AI tools and solutions to personalise these booking experiences to capture demand.&nbsp;Overall, AI offers valuable chances to leverage data, analytics and business intelligence from various sources, to anticipate demand, and tailor offerings accordingly.&nbsp;Companies that address this delicate balance, offering reliable, personalised, and secure travel experiences, will be the ones who shape the industry and benefit from it.&nbsp;However, if you’re interested in exploring how we at Hotelbeds, as a key travel distributor and key player in the TravelTech space, offer intelligent, data-driven growth opportunities as a result of our powerful suite of TravelTech solutions, expert destination teams, and dedicated Account Managers, then explore why travel businesses across the industry benefit from a partner like us here.&nbsp;

2200x500_web_header.jpg

hyper-personalisation in travel

Hyper-Personalisation in Travel: What's Next? 

Choosing the right distribution strategy for your hotel isn’t an easy task. Nowadays, the market is highly fragmented, offering countless distribution options—each promising efficiency, but some may ultimately impact the performance of your direct channel.&nbsp;Your hotel’s distribution is key, and at Hotelbeds, we are committed to aligning with your strategy to ensure a profitable commercialisation of your rooms.&nbsp;Here we explain how we distribute your rooms across our client network and what to expect when partnering with us.Challenges in diversified hotel distributionExpanding your hotel’s reach and increasing revenue depends largely on an effective distribution strategy. However, we understand that this process comes with several challenges:&nbsp;With so many distribution channels available on the market, finding the perfect balance between them can be difficult.&nbsp;Ensuring that distributors respect your placement strategy is crucial, as it impacts profitability and trust in your property.&nbsp;Many distribution channels focus on price-sensitive travellers, leaving premium customer opportunities untapped.&nbsp;Managing contracts and availability across multiple platforms can be time-consuming and inefficient.&nbsp;Expanding distribution without affecting your direct channel requires strategic planning.&nbsp;The distribution landscape is complex, but with the right strategy, it's manageable. The key is having a strategic partner that simplifies these challenges.&nbsp;At Hotelbeds, we have spent decades refining our distribution model so that we can deliver high-value clients to your properties while protecting your rate strategy and direct channel. Do you want to know how? Read on.&nbsp;How does Hotelbeds’ B2B hotel distribution work?At Hotelbeds, we offer you the advantages of a B2B distribution channel. This means we connect providers like you (whether you are an independent hotel, hotel chain, boutique hotel, or other type of accommodation) with over 60,000 wholesale and retail distributors—including travel agencies, airlines, tour operators, online travel agencies (OTAs), and more.&nbsp;As a supplier, you upload your available rooms and rates onto our platform. From there, your rooms become available in our booking engines for our curated distributor network.&nbsp;Our goal is to simplify hotel distribution, allowing you to reach a global market without having to negotiate individual contracts with each distributor. With Hotelbeds, different distributors can book your rooms directly through our booking engines—without extra steps.&nbsp;In addition, we will respect your strategy while responding in less than 24 hours if something happens with total transparency.&nbsp;The process is simple:&nbsp;Register with Hotelbeds and share your rates and availability. By providing your inventory, we calculate the optimal pricing.&nbsp;Connect to our network via your channel manager, Portal Partner (our own extranet), or XML integration, ensuring a seamless and efficient connection.&nbsp;Benefit from our segmented distribution network: We work with over 60,000 distributors and carefully segment them into 11 different types, monitoring their onwards distribution to ensure correct rate management and adapting to different business needs.&nbsp;Currently, over 250,000 hotels trust us, operating in 190+ source markets. We also offer access to opaque channels, which don’t affect your direct channel while attracting high-value customers.&nbsp;Additionally, Hotelbeds has a team of over 1,000 market-based experts, who act as an extension of your sales team, influencing how distributors select and promote hotels to their end customers.&nbsp;Register your hotel today and take advantage of B2B distribution with Hotelbeds.&nbsp;What kind of travellers will you attract with Hotelbeds?Choosing a B2B hotel distribution model comes with many advantages—one of the most important being access to high-value guests that are otherwise difficult to reach.&nbsp;By partnering with Hotelbeds, your property will start attracting:&nbsp;International travellers – 70% of our bookings come from long-haul travellers.&nbsp;Advanced bookings – Our customers book at least two months in advance, helping you improve planning.&nbsp;Longer stays – With an average stay of over four nights per booking, reducing operational costs.&nbsp;Higher spending guests – Hotelbeds’ travellers spend 30% more on additional services like transfers, spa treatments, and experiences.&nbsp;Higher average daily rates (ADR) – Up to 35% higher than local or regional guests.&nbsp;Domestic travellers also represent a valuable share of our network, ensuring a balanced flow of bookings year-round, with shorter booking windows and consistent demand.&nbsp;A great example of a hotel that successfully increased high-value bookings with Hotelbeds is The Designers Cheongnyangni in South Korea.&nbsp;As Mr Pilho Kim, Senior Manager of the hotel, explains:&nbsp;‘One of the main reasons we joined Hotelbeds was the opportunity to expand our market exposure and attract tourists from a wide range of countries, including long-haul travellers. We realised the importance of increasing our reach overseas and tapping into new markets.’&nbsp;Before joining Hotelbeds, they were mainly reliant on domestic travellers. However, within just two months of partnering with us, they saw 150+ room bookings and a 10–15% increase in sales each month.&nbsp;Discover more about this success story here.&nbsp;&nbsp;Rate strategy: transparency and security guaranteedWe understand the importance of protecting your pricing strategy and ensuring a transparent distribution process. At Hotelbeds, we implement measures to prevent unauthorised rate issues, which have delivered excellent results in recent years.&nbsp;As you know, rate issues occur when:&nbsp;There is an inconsistency in the contract or rate configuration.A rate is misused on an unauthorised distribution channel.A distributor doesn't comply with your distribution rules.A distributor has a hotel or room mapping error.&nbsp;To protect your rate strategy, we take four key actions:&nbsp;Continuous monitoring – We identify and resolve any issues, working with partners like RateGain to anticipate market challenges and detect rate discrepancies.&nbsp;Strategic segmentation – We collaborate exclusively with distributors who respect your strategy, enforcing strict control policies. If a travel distributor fails to comply, we apply a strict three-strike disconnection policy.&nbsp;Advanced technology – We use cutting-edge data analytics and machine learning to prevent rate leakages and ensure precise distribution.&nbsp;Global support – We have trained thousands of local experts, allowing you to access top-tier global support, with a dedicated team resolving all cases within 24 hours.&nbsp;Thanks to these measures, we have reduced hotel rate leakages by 75% in the past five years. Our current rate discrepancy ratio stands at just 0.005%, and we are actively working to bring it down to zero.&nbsp;Our priority is ensuring a safe, stable, and profitable distribution strategy for your hotel.&nbsp;Start optimising your hotel distribution with HotelbedsNow that you understand how our distribution strategy works and what you can expect from a partnership with Hotelbeds, it’s time to take the next step.&nbsp;Simply fill out this form, and we will get in touch to help you set up your profile and start receiving bookings as soon as possible. At Hotelbeds, we also offer the Hotel Onboarding Programme to guide you through your first steps with us.&nbsp;Join today and start distributing your rooms faster, safer, and more efficiently!