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In recognition of the commitment we have to our global partners to always offer the very best service with the highest quality standards, Hotelbeds has just been honoured at one of the most important tourism awards ceremonies in Turkey!

Considered by many to be the oscars of the Turkish tourism industry, the Quality Management Awards organised by GM Tourism and Management magazine are designed to highlight the importance of quality management in tourism and we’re delighted to have picked up the title of 'Best Global QM Purchasing and Distribution Technology'.

Our Regional Director for Turkey, Arzu Harley, collected the award and said: "We been working to have our business line acknowledged in leisure Turkey destinations which are driven by traditional tour operating business. We have always believed in the incredible potential Turkey has as a destination and that is why Hotelbeds has ambitious plans for growth across the country. We are here to support our partners and deliver growth to all our stakeholders.”

Jorge Cortes, our Sourcing Director, also joined the celebration by dedicating a few words to our colleagues: "I just want to congratulate our team in Turkey who have done an amazing job to put us on the map in the region and who continue to deliver the best performance every day. Fantastic job!”


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Hotelbeds scoops Turkish Tourism Oscar at the 2020 Quality Management Awards Ceremony

Last year during the height of the pandemic we launched SelfSeT, a combined set of self-service tools designed to simplify how you work with us. This package included a range of fantastic features that were designed to help you cope with the pressures caused by Covid-19. 

Marilena Barile from our friends at Skylink Voyages Inc. had these nice words to say about our new Reservations Help Desk. We are so happy that they find this new SelfSeT tool useful:

"The new Reservations Help Desk is great for managing tickets, and we like the way we get emails to inform that Hotelbeds are working on cases. It's also useful that we can use this tool to send a special request or a remark to the hotel."

Through SelfSeT, you can manage your bookings directly on our website, saving time and effort without having to call us or send emails, meaning our CRC teams can focus on the matters that need your attention the most. 

These are the actions you can self-manage on SelfSeT:

•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Solving issues fast online;

•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Avoiding having to pick up the phone;

•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Managing your bookings directly on our website;

•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Raise and track tickets relating to booking queries;

•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stop having to send emails.

Our SelfSeT tools help you to resolve your most common booking queries 100% online, and they include:

•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; An enhanced booking management panel that allows you to modify your bookings in just 3 steps, including special requests.

•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Flexible cancellation tools which mean you can perform all your cancellations within just a few clicks.&nbsp;You can even cancel a booking on the same day as check-in!


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"The Help Desk is great. WE LOVE IT!"

Our award-winning marketing, sales and travel tool, The Compass, has just celebrated its first birthday and is continuing to go from strength to strength giving you tailored recommendations and insights at a destination and hotel level plus much more! 

Now available in multiple markets, the latest version of the Compass is now able to provide live data intelligence to identify trending destinations and booking patterns as well as all the following features:

At a destination level:

•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Province/state dropdown for the US, UK, Spain, Mexico and Australia. 

•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Filter by domestic and international destination for the selected source market.

•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Filter by region when travelling internationally.

•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Filter by lead time and region. 

•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Filter by holiday type (Sun and Beach or City Break).

•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Destination opportunities (trending destinations not booked).

At a hotel level:

•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hotel ranking by source market which now shows the hotels in a destination based on volume of sale.

•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Enriched hotel card with more content: address, destination, country, price, % discount.

•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Mark-up tool to add commission, let’s promote hotels with accurate pricing

•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hotel filters: best for hotels, category, TripAdvisor rating, price, among others.

•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hotel opportunities (trending hotels not booked) 

Sharing functionality and flyer creator

•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Don’t forget you can also create flyers with hotel promotions – it’s an easy-to-use functionality to create branded promotional materials with personalised&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;messaging to be shared directly with final customers via email, WhatsApp and other channels.

If you want to stay ahead of the changing market you can check right now the destination trends for your source market: click here&nbsp;

You can access The Compass at no additional cost simply by logging-in to our website as normal – and if you have any issues logging-in simply contact your KAM and they will resolve this right away.

But don’t take our word for it; read what some of our clients have to say:


	“Very easy, intuitive and clear. Compared with other tools from the competitors, this is much better!&nbsp;“–&nbsp;Grégory and Sonia - TUI France.
	“The flyer creator is a very useful and comfortable tool to keep the clients informed via WhatsApp as nowadays everyone is looking to its mobile phone at his hand!”&nbsp;–&nbsp;Teresa Godoy Rodríguez - Goscan Travel.
	“The Compass keeps me updated on the latest trends to see what changes are happening, allowing me to stay ahead of everybody else”&nbsp;– Frankie Leonard-&nbsp;Cooperative Holidays.&nbsp;
	“The Compass helps to keep updated on the latest trends.” –&nbsp;José Luis Velloso Ramírez - Grupo Viajar.&nbsp;



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A year on and our game changing platform continues to go from strength to strength! 

We have just announced a preferred agreement with All Suites Appart Hotel&nbsp;tourist and business residences, part of Groupe Pichet - a leading real estate player in France – which is great news for any of your customers interested in a holiday to this beautiful country!

As part of the deal, Hotelbeds has secured preferential offers and privileges at 11 of All Suites’ properties across France, all carefully designed to inspire travel and help drive recovery while meeting pent-up travel demand.

Jorge Cortés, Global Sourcing Director at Hotelbeds said: “We are delighted to expand our portfolio in France with this new partnership with All Suites Appart Hotel tourist and business residences. Properties located in the centre of various French cities, close to business districts and major tourist attractions, will join our extensive portfolio of more than 180,000 hotels worldwide. We hope that the new offers we are launching together with All Suites will give a further boost to the recovery of the tourism industry.”

Olivier Jacquet, CEO Hotels Division Group Pichet said: “This partnership is very important for our main brand All Suites and thanks to Hotelbeds we have access to one of the largest distribution networks available, which includes the wholesale distribution channel and the retail channel. We look forward to working with Hotelbeds and not only growing all bookings together, but above all growing incremental and high value bookings. Our strong development (3000 rooms already in construction) will also help us to strengthen our relationship with Hotelbeds. All Suites is owned by Group Pichet, one of the largest real estate developers in France.”


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Our French portfolio extends thanks to new deal with leading real estate player, All Suites!

Are you ready to save time and effort? Want to manage your bookings 100% online? Well now you can with SelfSeT - our new range of self-service tools, all designed to give you more efficient ways of managing your bookings, and all without having to call us or send emails.

We have been listening to you and looking at how we can make improvements and changes to how you work with us so that you can:


	Solve issues fast online;
	Avoid having to pick up the phone;
	Manage your bookings directly on our website;
	Raise and track tickets relating to booking queries;
	Stop having to send emails.


Our SelfSeT tools help you to resolve your most common booking queries 100% online, and they include:


	An enhanced booking management panel that allows you to modify your bookings in just 3 steps, including special requests.
	Flexible cancellation tools which mean you can perform all your cancellations within just a few clicks. And coming very soon, you’ll have the power to cancel a booking even on the same day as check-in!
	Supplier reconfirmation number access*, making it easier for you to find this number, and you can also request it via our new Help Desk.
	Reservations Help Desk, this new tool will allow you to create tickets for other booking queries or post-travel requests.


*When the number has been provided by the hotel or other supplier

All of this means that www.hotelbeds.com is now your one stop shop for making AND managing bookings, which means that you can spend your time growing your business and helping your customers to book their next dream vacation!

It’s never been easier to work with us! To find out more, visit the new support page here and check out our SelfSeT promotional video!


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Save time and effort managing your bookings with SelfSeT 

We’ve just announced a preferred partnership with RedDoorz, South-East Asia's largest and fastest growing technology-driven hotel management and booking platform.

Travel advisors stay tuned as this new agreement gives Hotelbeds’ clients exclusive offers and benefits for its customers at nearly 900 RedDoorz properties across South-East Asia, expanding our international and domestic offerings in key destinations such as Indonesia and the Philippines.

Jorge Cortés, Global Sourcing Director at Hotelbeds, said: “Once again we are delighted to renew our partnership with RedDoorz, South-East Asia's largest hospitality company. The Singapore-based company has over 2,000 properties in the region, of which we currently work with almost 900. We intend to further strengthen this mutually successful partnership and continue to add more of their properties to our portfolio to further enhance our offering to our clients.

“Despite the difficult environment of last year, we remain deeply committed to building the future of hospitality in South-East Asia and RedDoorz brings us closer to realising our ambitious vision in the region.”


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Hotelbeds to expand portfolio in South-East Asia thanks to new agreement with RedDoorz

We’ve just entered a new partnership with Sala Hospitality Group, a homegrown Thai hospitality company that owns and operates eight luxurious and intimate properties in the region.

We’ve secured exclusive offers and privileges for all of our 60,000 clients at the group's seven establishments, which include luxury resorts and boutique accommodation located in some of Thailand's most beautiful holiday destinations. These offers are designed to inspire travel and help fuel the industry's recovery.

Sala Hospitality Group operates under two brands: SALA Resorts and Spas – luxurious villas and suites with access to rejuvenating SALA spas, romantic beach front bars and restaurants, for a very personal and private experience; and Sala Boutique – charming residences located in picturesque locations, many of which are filled with historical significance. All of these are now available for our clients!

Jorge Cortés, Global Sourcing Director at Hotelbeds said: “We are delighted to once again work with Sala Hospitality Group and add these eight outstanding properties to our portfolio in Thailand. We are thrilled to be able to offer these exclusive rates to Hotelbeds’ global network of 60,000 travel trade buyers and give them the opportunity to offer travellers the chance to book and experience these amazing hotels once safe travel resumes in the region.”

Alejandro Costa, Group Director of Revenue Optimizations at Sala Hospitality Group said: “We are delighted to extend our valuable relationship with Hotelbeds through this agreement. The complexity of the global hotel market demands an effective support from our key distribution suppliers. Hotelbeds brings us the access to one of the widest travel trade distribution networks in the market. We look forward to a long and successful partnership.”


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Hotelbeds portfolio expands with addition of Sala Hospitality Group properties

We’ve just entered a new partnership with VisitDallas to drive up domestic in-bound tourism to the Texan city by promoting this top performing destination to our extensive network of American travel advisors!

With a particular focus on weekday and long weekend visits, the campaign will remind our US based travel advisors about the unique attractions the Texan city has to offer, including its wide selection of art, culture and music, sporting events and gastronomic offerings!

Consistently one of our top producing destinations in the US, we believe strongly in Dallas' on-going potential as a tourist destination which is why our Sourcing team has secured exclusive rates and promotions at local hotels.

This marketing campaign will run throughout the summer to the end of September and will be available through Hotelbeds' two main distribution channels: Bedsonline, targeting retail travel agencies, and Hotelbeds, focused on wholesale distribution.

Gareth Matthews, Marketing, Communications &amp; CSR Director at Hotelbeds, commented: “It is great to be working with VisitDallas once again to fuel their tourism recovery. Dallas has historically been one of the most consistent performing destinations in our US portfolio and we have a great inventory of hotels that our Sourcing team has spent years developing strong commercial relationships with. Big thank you to Mark Thompson and Liliana Rivera from VisitDallas for their continued partnership and trust in Hotelbeds’ Destination Marketing team to promote their great destination to the travel trade and fuel the recovery efforts.”

Liliana Rivera, Senior Director of Tourism at VisitDallas, added: “VisitDallas is honored to partner with Hotelbeds to promote our city to consumers as visitors’ desire to travel increases. We are excited that our hotels are putting together attractive offers for visitors to enjoy and look forward to seeing them exploring our city. Hotelbeds is a longtime partner and friend of VisitDallas and we are thrilled that we can come together through this campaign to support our hospitality industry’s recovery.”

Check out the campaign here!


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Partnership with VisitDallas set to drive in-bound domestic tourism 

Our unique hotels in Las Vegas, Atlantic City and Lake Tahoe offer fun-filled stays and custom-crafted experiences for your clients, whether they are looking for dining, nightlife, relaxation or some of the best casino gaming out there - Caesars has you covered!

Book early and save up to 30%. Also, now is the best time to upgrade to a Suite so take advantage of these great rates and book by July 12, 2021, for travel through March 2022.

Caesars Entertainment resorts are packed with lush pools, luxury shopping, relaxing spas, thrilling attractions and more. Entice your clients with the newly multi-million dollar refreshed Baccahanal buffet and the celebrity chef's newest addition, Amalfi. Shows are back in Vegas too with eight-time GRAMMY Award-winner Usher's headlining residency and Gwen Stefani's “Gwen Stefani – Just A Girl” starting this month!

Also, you can also upgrade to one of thousands of upscale suites at Caesars Entertainment hotels. From business meetings to bachelor parties, family vacations to weddings – we have the perfect suite to match your clients’ requirements. With VIP services and luxury amenities, Caesars Suites will transform a stay from ordinary to extraordinary.

Don't miss it! Find out more about this campaign here!


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Kick off your clients’ summer vacation with Ceasars hotels and resorts!

As we continue to see strong recovery in many parts of our region, it’s Mexico that is stealing a march when it comes to trading performance, recording growth of around 40% compared to 2019, a trend that is also being seen in other destinations too, including the USA, the Caribbean and Brazil!

With positive increases in room night production compared to 2019 and with positive predictions for continued growth in future months, the most popular destinations are proving to be Cancun, Riviera Maya, Puerto Vallarta &amp; Los Cabos with 96% of our bookings coming from our direct contracts and direct integrations.

Our post-COVID strategy of focusing on domestic corridors – which is where our data clearly showed the greatest potential for recovery and growth –&nbsp; has meant we are seeing much stronger performance than in other parts of the world currently.

Lauren Volcheff Atlass, Americas Sales Director at Hotelbeds, said: “In recent months, we have consistently managed to significantly increase growth, particularly in Mexico, where we have recorded a significant growth in roomnights for the last weeks.

These impressive results have been achieved through an unwavering focus on initiatives designed to enhance our domestic offering as well as through the excellent partnerships we have with Xcaret Mexico, Oasis Hotels, Golden Parnassus, Blue Bay, Hard Rock Hotels and others.

We are confident that our solid business model and focused local teams that work closely with our partners will ensure a strong and sustained pipeline of growth.”


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Mexico on the rise as travel recovery takes hold!

In support of the travel recovery we are seeing in US and Mexico and in preparation for recovery in Brazil, we have expanded our customer service team by 50%. These new hires are based in our offices in Brazil and Mexico and ‘off shore’ in Colombia ensuring you are fully supported for this long-awaiting return to travel! We’re also making a series of other service improvements to make it easier to work with us!

Lauren Volcheff Atlass, Americas Sales Director at Hotelbeds, said: “More than ever, we know you want fast, easy and flexible service and this is why we are happy to answer that ask with an expansion of the services we offer via our new SelfSet digital tools. In the face of this crisis, there is tremendous opportunity in Brazil and Latin America, and that fact is well recognized by Hotelbeds, hence the investments we are making to improve the customer experience across the region.

“In addition, our customer service team is growing! We are delighted that the market is slowly showing signs of recovery and that we are able to expand our team to handle a greater workload. It's a great sign of things to come as travel demand returns.”


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Improving and expanding our service centres to support you!

Are you ready to save time and effort? Want to manage your bookings 100% online? Well now you can with SelfSeT - our new range of self-service tools, all designed to give you more efficient ways of managing your bookings, and all without having to call us or send emails.


We have been listening to you and looking at how we can make improvements and changes to how you work with us so that you can:


	Solve issues fast online;
	Avoid having to pick up the phone;
	Manage your bookings directly on our website;
	Raise and track tickets relating to booking queries;
	Stop having to send emails.


&nbsp;

Our SelfSeT tools help you to resolve your most common booking queries 100% online, and they include:


	An enhanced booking management panel that allows you to modify your bookings in just 3 steps, including special requests.
	Flexible cancellation tools which mean you can perform all your cancellations within just a few clicks. And coming very soon, you&rsquo;ll have the power to cancel a booking even on the same day as check-in!
	Supplier reconfirmation number access*, making it easier for you to find this number, and you can also request it via our new Help Desk.
	Reservations Help Desk, this new tool will allow you to create tickets for other booking queries or post-travel requests.


&nbsp;

*When the number has been provided by the hotel or other supplier

All of this means that www.hotelbeds.com&nbsp;is now your one stop shop for making AND managing bookings, which means that you can spend your time growing your business and helping your customers to book their next dream vacation!

It&rsquo;s never been easier to work with us! To find out more, visit the new support page&nbsp;here and check out our SelfSeT promotional video!


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